CX Leadership Wellbeing: Tips for Recovery - Calabrio

CX Leadership Wellbeing: Tips for Recovery

Customer service leadership is increasingly complex. 47% customers switch brands due to poor customer service, agents see 14.4 more interactions each day and 65% work remote or hybrid, and more. This impacts the wellbeing of your agents, your operations teams, and you as the one leading customer and employee experiences. Here are three tips to help you lead your contact center with confidence and reduce everyone’s stress…

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