Webinars on Demand - Calabrio

Webinars

Calabrio’s deep library of webinars—available right when you want them. Hear from Calabrio experts and industry thought leaders in informative webinars, engaging webcasts and dynamic roundtables.

For contact center leaders and agents alike, the pressures to deliver exceptional customer experience in an evolving world of work are mounting. To rise to the challenge, contact center leaders are looking for smart workforce management tools that will enable them to get more out of their agents. We’ve been building powerful tools that will optimize the way you schedule, forecast change, manage your agents and more.

Sign up for this four-part webinar series and you’ll learn:

  • How NextGen WFM will empower and motivate your agents to perform at the top of their game
  • Which WFM core functionality will allow you to forecast change within your business
  • How the new and customizable scheduling module will benefit remote contact centers
  • Why the key functionality of Calabrio’s WFM matters for you and your agents

Attend each one and be entered in our drawing to win a brand new e-Bike, the Townie Go! 7D.

Upcoming
How to Embrace the Evolved World of Work

On Demand
How to Use Analytics to Manage and Respond to Crisis

Managing a Remote Contact Center Webinar Series

On Demand
Customer Panel: Lessons Learned After Shifting to a Remote Workforce

On Demand
Managing Change in the New Reality

On Demand
Resources to help remote work actually work

On Demand
Forecasting and Scheduling in the New Frontier

On Demand
A Successful CX Strategy Starts with Empathy

On Demand
The Do’s and Don’ts of Creating Agent Scorecards

On Demand
Best Practices for Keeping Remote Employees Engaged

On Demand
Delivering Great Customer Experience in a Work-From-Home Environment

On Demand
Rapidly Moving to a Work-from-Home Model in Your Contact Center

On Demand
How to Use Analytics to Manage and Respond to Crisis

On Demand
Navigating Data Security and Compliance in a Remote Workplace

On Demand
Which of the 4 Types of Customer Feedback Should You be Using?

As your brand’s voice on the front line, it’s imperative to find new and unique ways to keep your remote agents motivated to maintain performance and deliver quality.

Join this 1-hour webinar to learn how to prepare technically for remote working using your contact center solutions, and perhaps more importantly how to ensure that your customers, people and processes are supported.

Available on Demand

Implement real-world actions to quickly shift your contact center to working from home.

Many of our customers are experiencing a significant increase in customer interactions, as well as new challenges associated with agents working remotely.

All Webinars

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Call Center Analytics 101-Everything You Always Wanted to Know


Download the Call Center Analytics 101 Blog post as a PDF.

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January 2, 2017


C3 2019 – Ignite Your Expereince


Watch the webinar and hear why Calabrio Customer Connect is the must-attend event for discovering new ideas to improve your contact center.

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January 1, 2017


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