Performance management: Boost your staff skills to improve CX
About the Webinar
Jennifer Docken, QM Product Marketing Manager
Jennifer Docken joined Calabrio’s product marketing team as the QM Product Marketing Manager in 2021. As an experienced B2B marketer she brings with her 10+ years of marketing experience across multiple industries. She is innovated minded with a strong drive to understand customer constraints and how to break down barriers. She strives to better understand the pressures put on the modern Contact Center and how to drive customer satisfaction and agent engagement.Â
RESEARCH REPORT
State of the Contact Center 2021: Cloud is here. What’s next?
The modern multi-channel contact center has entered a Cloud-Smart Era.
WFM Product Demo
Watch the Calabrio Workforce Management demo to learn about our modern approach to workforce management.
Webinar On-demand
Expert Panel: Empower your workforce
with a smarter approach
with a smarter approach
Join our panel as they travel through a smarter approach to maintaining proactive empowerment, education and management of remote and hybrid teams
Report
DMG 2020-2021 Workforce Optimization
Product and Market Report
Product and Market Report
The 2020-2021 Workforce Optimization and Market Report foucuses on customer satisfaction in four different areas: overall vendor satisfaction, WFO suite module satisfaction, WFO suite feature satisfaction and WFO suite effectiveness.
