Richard McElroy, General Manager – Calabrio Canada & Innovation Center

Richard McElroy leads Calabrio’s Center of Excellence for Analytics based in Vancouver, BC Canada, as well as Calabrio’s Innovation Center. He brings over 20 years of high tech and Business Intelligence software industry experience. Richard joined Calabrio with the acquisition of Symmetrics Business Intelligence Solutions Inc. where he was a founder and President. While at Symmetrics, he played a leading role in spearheading the company’s significant revenue, customer base, channel and vendor partner growth along with setting and executing on the company’s overall product, sales and marketing strategies. As an experienced, hands-on senior leader, Richard is instrumental in evolving the development and marketing of Calabrio Advanced Reporting – a multi-tiered contact center Business Intelligence platform that delivers data integration, reporting, analytics and information management capabilities. In early 2018, Calabrio’s Innovation Center – tasked with ensuring customer success while innovating and incubating new ideas to better both customers and the company – was brought into his leadership portfolio.