Estado del centro de contacto en 2021: La nube ya está aquí. ¿Y ahora qué?
Estado del centro de contacto en 2021: La nube ya está aquí. ¿Y ahora qué?
Can your WFO provider also give you the insights you need to improve employee engagement?
As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.
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