Archives

Polaris doesn’t consider itself to have a typical call center. While it has agents across six contact center sites, support groups tend to be smaller and more remote than most traditional call [...]

Tampa General Hospital increased their customer satisfaction rates by more than 35% since deploying Calabrio

Emblem Health uses Dynamic Scheduling to engage their workforce and reduce agent turnover

Smile Brand has experienced reduced costs, improved contact center efficiency and improved employee satisfaction since deploying Calabrio ONE.

Vitas Healthcare has experienced increased insights into customer behavior since deploying Calabrio software. Read how here.