Airlines and Travel Businesses
How to Drive a Competitive Advantage
Through the Contact Centre
Through the Contact Centre
While every industry is facing a decline in customer loyalty, airlines and travel businesses have been hit the hardest. Ticket prices are the leading factor in consumer decision-making, yet 8 in 10 customers say they’re willing to spend more for a better customer experience. Read on to learn what you can do to gain a competitive advantage through the contact centre.