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With only a few weeks remaining until Calabrio Customer Connect (C3) 2018, we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series. Josie Trimnal, [...]

Against the clock The holiday selling season is critically important for retailers, with some high-end companies generating nearly 75 percent of annual revenue between November and year-end. To [...]

When you’re managing a contact center, there are several factors that go into fostering the development of your customer care representatives – workforce optimization and management are the bare [...]

Succeed in identifying escalations with calabrio analytics When a leading clothing retailer for men saw a rise in call escalations, the company knew it had to get to the bottom of why agents [...]