Executive Team

Executive Team

Tom Goodmanson

President and CEO

Tom Goodmanson is the president and CEO of Calabrio, the global customer experience intelligence company that builds software to enrich human interactions. Since 2008, Tom has led Calabrio’s vision, culture and growth to 700 employees today, helping more than 6,000 customers around the world engage with and understand their customers.

A long-time supporter and board member for Habitat for Humanity Twin Cities, Tom brings to Calabrio his generous spirit and a passion for driving social progress and positive change by investing in others, championing local businesses and supporting philanthropic causes. He currently sits on the board of The Nerdery, is a past chairman of Winland Electronics and a past board member of Virteva.

Matt Matsui

Chief Product Officer

Matt Matsui, Chief Product Officer at Calabrio, oversees company-wide go-to-market efforts. Matt joined Calabrio with more than 25 years of experience leading product and marketing organisations for a broad range of companies, including ACNielsen, Cognos, Fair Isaac and numerous early stage analytics firms. Through this experience, Matt has developed a keen sense for growing markets with a heavy emphasis on big data and business analytics. Prior to joining the Calabrio team, Matt was a managing partner for Veralytics, a predictive sales and marketing analytics and product insights company. Matt’s proficiency is bringing to market scalable and flexible analytics solutions that integrate communication streams, giving business the ability to launch powerful intelligence strategies in a simple way. He holds undergraduate degrees from the University of Maryland, a master’s degree from Northwestern University and a master’s degree in Applied Psychology from the University of Southern California.

Matt Matsui, Senior Vice President, Products & Strategy at Calabrio

Josh Jabs

Chief Technology Officer

Josh Jabs brings more than 20 years of experience in technology with a focus on driving growth through customer-focused innovation, leveraging market disruption and building high-performance teams. Before joining Calabrio, Josh spent nine years at Entrust Datacard where he held roles ranging from general management of multiple business units to leadership over emerging technologies, strategic marketing and alliance programmes. Prior to Entrust Datacard, Jabs directed investor engagements in the technology sector and worked within the U.S. Government in emerging technology. He holds Master of Business Administration, master’s degree in electrical engineering, and received a bachelor’s degree in electrical engineering from the United States Air Force Academy.

Kristin Gaarder

Chief Human Resources Officer

Kristin Gaarder, Calabrio’s Chief Human Resources Officer, is an international human resources executive who creates business value through an engaged employee population. She empowers people to realise their greatest potential and to maximize their opportunities. Kristin focuses on results and works to propel organisations forward by leveraging the strengths of everyone on the team. Prior to joining Calabrio, Kristin was the SVP Human Resources & Corporate Services for Amplifon and previously was the General Manager of Nilfisk High Pressure Washers while also serving as VP of Human Resources. She is a board member of the HR Executive Forum and is recognised as a Top Woman Leader in Minnesota. Kristin holds a master’s degree in Human Resources & Labor Relations from the University of Wisconsin.

John Norton

Chief Revenue Officer

John Norton is responsible for driving global revenue growth and building a world-class sales culture at Calabrio. John joined Calabrio with more than 30 years of executive experience in the technology industry. Just prior to joining Calabrio, John was Senior Vice President, Growth at ConvergeOne, a leading global IT services provider, where he drove strategic technology solutions and managed services growth within the business. Prior to ConvergeOne’s acquisition of Arrow Systems Integration, Norton held multiple executive positions at Arrow SI and Arrow S3, where he was responsible for managing, developing and growing sales and marketing teams. Norton also held executive positions at Cross Telecom, Ardent Partners, Inc. and Fujitsu Business Communications Systems. John holds a B.S. degree in business administration from St. John’s University.

john Norton Chief Revenue Officer

Ross Daniels

Chief Marketing Officer

As Chief Marketing Officer, Ross is responsible for Calabrio’s global marketing efforts, including digital marketing, demand generation and pipeline marketing, content strategy and creation, customer marketing, partner marketing, and corporate communications. Ross is also responsible for supporting Calabrio’s partners–driving strategic technology and platform partner relationships, channel programmes and marketing, and developer and services partners. Prior to joining Calabrio in 2017, Ross spent 18 years at Cisco in roles encompassing product management, product marketing and marketing, including serving as the Senior Director of Collabouration Marketing for Cisco’s nearly $5B Collabouration business. Ross holds a BA in English from Harvard University and an MBA from Babson College.

Ross Daniels Headshot

CJ Bernander

Chief Financial Officer

Christopher (CJ) Bernander is Calabrio’s Chief Financial Officer, overseeing global accounting, finance, treasury, tax and legal functions. With over 15 years of experience leading finance teams in technology and professional services organisations, CJ will drive best practices and scale Calabrio’s back office for global growth. Just prior to joining Calabrio, CJ was the Chief Financial Officer at Digital River, a leading e-commerce company, where he helped contribute to increasing revenue growth to record levels. He has also held financial leadership and management roles at Renaissance Learning, EY and Bemis Company. CJ has been an active CPA for over 15 years, and received his B.B.A from the University of Wisconsin-Madison.

Alexis Zotalis

Chief of Staff

Alexis Zotalis is Calabrio’s Chief of Staff, driving organisational productivity by streamlining strategic initiatives, overseeing programme management, and coordinating cross-functional operations. Alexis draws on more than 15 years of experience in a variety of SaaS companies that provide solutions ranging from legal technology to grants management for the giving community. Prior to Calabrio she successfully drove growth leading teams in corporate functions including business development, marketing, and product management. Alexis holds a B.A. degree in Music and Business Administration from Central College.

Doug Lang

Senior Vice President of Customer Success

Doug Lang, Senior Vice President of Customer Success at Calabrio, oversees Calabrio’s Professional Services, Support Services and Training Organisation. He ensures Calabrio customers are fully supported throughout the entire customer lifecycle, driving customer success and improved time to value. With nearly 25 years’ experience, Doug has built multiple services organisations focused on long-standing customer relationships, and led high-growth companies through the evolution to cloud. Prior to joining Calabrio, Doug was SVP of Business Operations for Arrow System Integration, a leading systems integrator, where he architected a high-impact services organisation of more than 500 people. Prior to Arrow, he held services leadership roles at Cross Telecom and ACT. Doug holds a B.S. degree in Industrial Technology Education.

Doug Lang Headshot

Olle Düring

Senior Vice President of Calabrio International

Olle Düring serves as the Senior Vice President of Calabrio International and manages the company’s sales and operations outside North America. Olle draws on more than 20 years of experience in global workforce management and cloud. Most recently, Olle served 10 years as CEO of Teleopti, where he orchestrated the expansion of the company’s international footprint and drove the adoption of a modernised cloud business model. Olle holds a M.Sc. degree in Industrial Management and Engineering from Lulea University of Technology.

Tim Klein

Senior Vice President, Corporate Development

Tim Klein serves as Calabrio’s SVP, Corporate Development and oversees its major strategic growth initiatives. He relies on more than 25 years of experience in corporate development and capital markets including strategic advisory, M&A, investments and financings. Prior to Calabrio, he was an early member of Lake Street Capital Markets where he helped contribute to its exponential growth. Tim also led the Corporate Development group at Kroll Inc., a billion-dollar subsidiary of MMC. Other experiences include portfolio manager of a start-up hedge fund, senior technology analyst at Piper Jaffray, and manager for strategic development at Ceridian.

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