Legacy Teleopti WFM customers now have the ability to use Calabrio Advanced Reporting — and gain even greater insight into their contact centre operations. The Unified Data Mart (UDM) with data library uses the Teleopti WFM data mart as its source. The adapter comes with a standard set of starter dashboard and reports to help you get started quickly.
For more on this new adapter, check out the video below from Calabrio’s Rachel Auer and Craig Todd:
Check out more information on the Calabrio Success Centre (login required).