Contact Centre Reporting | Calabrio ONE

Calabrio Advanced Reporting

Business Intelligence for the Contact Centre and Beyond

BUSINESS INTELLIGENCE FOR THE MODERN, OMNICHANNEL CONTACT CENTRE

Calabrio Advanced Reporting is a comprehensive, self-service business intelligence solution for the contact centre and beyond. It allows organisations to obtain the real-time information and actionable insights needed to manage and improve enterprise-wide performance.

Demands of the New Era

We want to help you resolve the challenges of this new era. Whether you are a marketing executive analysing customer churn rates and campaign feedback, or an analyst identifying trends and risks and communicating them out with shareable, digestible insights– Calabrio Advanced Reporting is built for you.

LET YOUR DATA DRIVE VALUE ACROSS THE BUSINESS

Utilise real-time information. Employ in-the-moment data insights to boost employee engagement and make agile decisions that immediately improve contact centre performance.

Use better data to make better decisions. Eliminate error-prone manual reporting. Improve data integrity and create a single source of truth. Use more accurate data to drive increased efficiencies and better decisions throughout the organisation.

Dive into your data—and easily visualise insights. Get immediate value with easy-to-learn reporting tools, dashboards and scorecards. Go deeper with intuitive ad-hoc reporting. Create rich visualisations and convert complex data into insights anyone can understand.

Collabourate, gain buy-in and drive action. Easily share and collabourate with key stakeholders using intuitive reports, graphs and charts. Make your opportunities clear—and gain buy-in to go after them.

ELIMINATE DATA SILOS WITH A TRULY COMPREHENSIVE BUSINESS INTELLIGENCE SOLUTION

Whether your data lives in silos due to structural issues or simply because your organisation’s growth has resulted in multiple, incompatible systems, Advanced Reporting allows you to break down data silos and end the headaches of patching together vendor-, vertical-, or data type-specific reporting products.

Fully aggregate and integrate your data to leverage the contact centre insights buried throughout your organisation. By creating a powerful and accurate contact centre business intelligence and analytics platform, you can meet the demands of today’s fast paced business environment. Deliver value across your business to improve the customer experience, enhance workforce engagement, accelerate sales, enable customer centre marketing and more.

Advanced Reporting

Seamlessly combine and synchronise your customer interaction data. Combine disparate contact centre data streams—any format and any source, including automatic call distribution (ACD), interactive voice recognition (IVR), quality monitoring, workforce management, CRM, human resources, homegrown software applications, and more. Integrate structured and unstructured data. Unify your data into intelligent visualisations and dashboards that are easily accessed and shared across the enterprise for powerful decision-making.

Advanced Reporting

Simplify and streamline processes
Ease the burden on your Business Analysts and IT resources. Automate data collection. Eliminate labour-intensive and error-prone manual data collection. Leverage pre-built data adapters to automate data capture and ensure faster integration of new data sources.

Advanced Reporting

Create a central source of truth for business information.
Combine data streams from across the business. Connect systems from multiple vendors. Create a central view of all contact centre locations. Gain complete visibility into your omnichannel customer interactions to make better, more informed business decisions.

SELF-SERVICE BUSINESS INTELLIGENCE:
ACTIONABLE INSIGHTS IN LESS TIME FOR ALL

Take control of a central reporting command centre. Access, create, publish, schedule, share and manage reports, dashboards and scorecards. Do it all from a simple, web-based command centre, featuring an easy-to-use business intelligence tool. Spend less time creating reports and dashboards. Spend more time using them to drive continual improvements.

Make contact centre business intelligence accessible to all. This is self-service business intelligence that anyone can use—from the frontline of the contact centre, to business users, and to the boardroom. No need for a data science degree. Leverage intuitive reporting tools to automatically deliver key metrics and intelligence to key stakeholders. Use drag-and-drop functionality to create ad hoc reports. Explore your data using everyday business terms.

Dig deeper

See the entire range of robust reporting capabilities Calabrio puts at your fingertips.

Want to learn more about contact centre reporting, the difference between reporting and analytics, and Top 10 KPIs your contact centre should be tracking?

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