Connor Bourke, CEO of Optima WFM, a leading provider of managed WFM services, returns with his second guest blog for Calabrio this week. Connor explores the 22 signs that your company is in need of a WFM solution.
A successful contact center can’t run on uncertainty or guess work. ‘That’s just the way it is’ doesn’t have to be a reason to stay the same and miss the opportunity for improvement. If you have ever said, heard or thought any of the below, maybe it’s time to start your WFM search:
If one or more of the above seem familiar, WFM can provide the solution, one that will cost you less, not more, and will improve the performance of your contact center, as well as improve employee morale.
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