Trusted by global brands
Calabrio ONE Features
Unlock game-changing insights more easily
Get everything you need to understand customer interactions, empower employees, and elevate experiences with data-driven intelligence. The fully integrated Calabrio ONE workforce performance suite puts intuitive, AI-fueled analytics in the hands of every user while making life easier for data experts.
Get AI-powered contact center WFM tools to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And use intelligent automation to streamline workflows and eliminate burdens.
Hear the full voice of the customer with interaction recording that captures every call, email, chat, text, and message. Transform raw, cross-channel conversational data into actionable intelligence with a single source of truth for your customer journey. Securely store all that customer interaction data in the cloud—and quickly pinpoint opportunities to coach agents, prove adherence, and deliver proactive, personalized service.
Seize every opportunity to improve performance. Score every single interaction with automated quality management software. Access audio and screen recordings, contact information, predictive analytics, and evaluation forms in an easy-to-use, unified desktop view. Give managers and agents near real-time visibility into performance, then inspire improvement with built-in gamification, benchmarking, and personalized coaching.
Embed data-driven excellence across your organization, regardless of expertise. Put your contact center—and business—one step ahead of the market with our AI-driven Interaction Analytics suite that delivers insights for predictive sentiment, interaction scoring, and phrase hits. Diagnose root causes, identify bottlenecks, break down silos, and reveal high-impact opportunities to improve both the way your business works—and the ways customers interact with your brand.
Leverage the most modern, easy-to-use business intelligence tools. Accelerate customer-centric reporting and move from insight to action, faster. Easily build and automate custom reports with AI-powered tools. Then share that data across the business and build consensus with intuitive visualizations. Drive customer-centricity—from sales and marketing to product development and service delivery.
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot analytics platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
Leading Workforce Management
Get AI-powered contact center WFM tools to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And use intelligent automation to streamline workflows and eliminate burdens.
Interaction Recording
Hear the full voice of the customer with interaction recording that captures every call, email, chat, text, and message. Transform raw, cross-channel conversational data into actionable intelligence with a single source of truth for your customer journey. Securely store all that customer interaction data in the cloud—and quickly pinpoint opportunities to coach agents, prove adherence, and deliver proactive, personalized service.
Quality Management
Seize every opportunity to improve performance. Score every single interaction with automated quality management software. Access audio and screen recordings, contact information, predictive analytics, and evaluation forms in an easy-to-use, unified desktop view. Give managers and agents near real-time visibility into performance, then inspire improvement with built-in gamification, benchmarking, and personalized coaching.
AI-Powered Analytics
Embed data-driven excellence across your organization, regardless of expertise. Put your contact center—and business—one step ahead of the market with our AI-driven Interaction Analytics suite that delivers insights for predictive sentiment, interaction scoring, and phrase hits. Diagnose root causes, identify bottlenecks, break down silos, and reveal high-impact opportunities to improve both the way your business works—and the ways customers interact with your brand.
Suite-Wide Reporting
Leverage the most modern, easy-to-use business intelligence tools. Accelerate customer-centric reporting and move from insight to action, faster. Easily build and automate custom reports with AI-powered tools. Then share that data across the business and build consensus with intuitive visualizations. Drive customer-centricity—from sales and marketing to product development and service delivery.
Bot Analytics
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot analytics platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
AI-driven power with ease-of-use
The modern contact center is a wellspring of data. The trouble is turning all that raw data into actionable intelligence. Only the Calabrio ONE suite provides everything both data specialists and novices need to uncover insights and power richer, more human interactions.
Solve your biggest WEM data challenges
Calabrio ONE offers leading WFO software that seamlessly integrates with complementary tools for interaction recording, quality management, business intelligence, and chatbot analytics. Contact us to learn more about how quickly we can get your teams up and running.
Customer Stories
A trusted ally to leading brands looking empower employees and maximize performance
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.
To hit aggressive goals, Idaho Central needed a better way to make real-time quality and sentiment scores available to their teams. Calabrio delivered the right tools—as well as 19% growth in positive NPS, even as call volumes spiked unexpectedly.
Calabrio ONE WEM Features
Features to transform—and future-proof—your contact center
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are used by millions of agents and counting because we help them unlock the true voice of the customer and deliver what brands crave: engaging interactions, real business intelligence, and sustainable growth.
Customer Reviews
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.
Adil G
Enterprise System Specialist
Courtney R
Mid-Market Workforce Management Analyst
Bry R
Bry R., Operations Analyst
Adil G
Enterprise System Specialist
Courtney R
Mid-Market Workforce Management Analyst
Bry R
Bry R., Operations Analyst
Book a Demo
Empower your employees. Transform your CX.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
