Trusted by global brands
Insurance Analytics & WFM Solutions
Fuel Customer-Centric Insurance
Only Calabrio ONE unites workforce optimization, agent engagement, and AI-fueled business intelligence solutions into a true-cloud WEM software suite that empowers insurance contact centers to power productivity and unbeatable experiences.
Call Analytics Solutions for Insurance: Understand Customer Needs
Most insurance companies don’t know what their customers truly want. Calabrio call and interaction analytics tools enable them to capture the true voice of their customers, across 100% of interactions.
Understand & Elevate Every Policyholder Interaction
Insurance call analytics solutions put your data to work for your business and deliver incredible value for your customers.
- Speech and Text Analytics
- Sentiment Analysis
- Custom Dashboards
Customer Stories
A trusted ally to leading brands looking to empower employees and maximize performance
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.
At Broad River Retail, Calabrio WFM maximizes agent productivity without negatively impacting contact center service levels.
“[Calabrio’s] tools are easy to use and logical to navigate. And, it doesn’t require a large team to administer! It has helped us elevate our contact center performance to a much higher level.”
Insurance Contact Center WFM
Empower Your Agents to Deliver Exceptional Insurance CX
Calabrio ONE builds the best contact center workforce management software for insurance teams because inspired and informed employees deliver better customer experiences.
Why Calabrio
Deliver CX and Service That Stands Out
Millions of agents and counting rely on Calabrio’s leading WFM and analytics tools. Top insurance teams count on Calabrio ONE help them to deliver exceptional experiences.
How We Help Brands
Leading-edge tools built—and trusted—to enrich and understand human interactions
Only Calabrio ONE unites WFO, agent engagement, and AI-fueled business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Customer Reviews
Leaders in workforce management customer satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Adil G
Enterprise System Specialist
Courtney R
Mid-Market Workforce Management Analyst
Bry R
Bry R., Operations Analyst
Adil G
Enterprise System Specialist
Courtney R
Mid-Market Workforce Management Analyst
Bry R
Bry R., Operations Analyst
Book a Demo
Empower your employees. Transform your CX
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
FAQs
Looking for help?
Explore some of the most frequently asked questions about Calabrio’s insurance contact center software.
In the insurance industry, a contact center is the central hub for customer interactions across various touchpoints. It serves as the frontline for policy sales, claims processing, customer service inquiries, and even policyholder education. Contact centers are crucial for building and maintaining customer relationships, providing timely support, and ensuring a smooth customer journey throughout the entire insurance lifecycle. Calabrio ONE solutions for insurance contact centers provide agents with personalized and timely insights—and help turn the contact center into an engine for business growth.
Insurance workforce management (WFM) involves strategically managing the resources within an insurance contact center or claims department. This encompasses an array of activity, including: forecasting customer demand, scheduling agents, monitoring adherence, and optimizing staffing levels to ensure that the right number of qualified agents are available at the right times to handle customer interactions efficiently. Effective WFM—which can be aided and automated by the right WFM software—ensures that service levels are met, customer wait times are minimal, and resources are allocated optimally to maximize productivity and minimize costs.
Customer analytics in insurance is essential for understanding policyholder behavior, preferences, and pain points. By analyzing interactions, insurers can identify trends, personalize communications, and proactively address potential issues. Calabrio ONE’s advanced analytics capabilities allow insurers to delve deep into customer data, uncovering valuable insights with ease.
For example, sentiment analysis tools can gauge customer satisfaction levels, while speech analytics can identify recurring issues or areas where agents may need additional training. These essential insights enable insurers to tailor their services, improve claims processing efficiency, and enhance the overall customer experience—ultimately driving customer loyalty and retention.
