Enterprise WFM & Contact Center Solutions
True-Cloud WFO Software: Empower and Optimize Your Global Enterprise
Empower your global workforce to be at their level best, overcome forecasting and scheduling complexity, and deliver the experiences customers expect with our enterprise-grade workforce optimization software suite.
Calabrio ONE Features
Integrated, enterprise-grade workforce solutions
Streamline operations, unlock new insights and efficiencies, and craft exceptional experiences across your global footprint. The Calabrio ONE suite of enterprise-grade workforce performance solutions empowers teams—both multinational and multiskill—to unleash the full potential of their talent.
Capture the true voice of your customer to power a truly intelligent enterprise. Record every call, email, chat, text, and message, regardless of language or location. Transform raw data into a wealth of actionable customer intelligence. Securely store insights in the cloud—and use AI to quickly sort, search, and retrieve interactions for improved coaching, compliance, and more.
Elevate performance individually and at global scale. Make life easier for quality teams and managers with AI and automation in all the right places: predictive scoring, accelerated evaluations, and smarter insights fuel more personalized performance coaching. Drive better outcomes in near real-time—and give agents the tools they need to sustain improvements over the long-term.Wo
Respond to fast-changing demands and meet customer demands with more efficient, more effective enterprise workforce management solutions. Automate forecasting, streamline scheduling, and adapt to changing customer requirements while balancing the needs of your workforce. Eliminate repetitive manual tasks and empower employees with intuitive self-service tools.
Embed data-driven excellence across your enterprise, regardless of expertise. With AI-powered analytics and intuitive BI tools across the entire suite, anyone can quickly uncover insights, build custom reports, and collaborate with ease. As your single source of truth for WEM and interaction data, Calabrio ONE eliminates the need for multiple applications and empowers teams to solve critical challenges with accelerated, data-backed decision-making.
Leverage cutting-edge, user-friendly reporting tools. Eliminate silos, enhance collaboration, and fuel more strategic decisions by easily building and automating reports with the help of AI. Our intuitive reporting tools accelerate time to impact and help your enterprise drive customer-centricity at every touchpoint and across markets.
Leverage cutting-edge, user-friendly reporting tools. Eliminate silos, enhance collaboration, and fuel more strategic decisions by easily building and automating reports with the help of AI. Our intuitive reporting tools accelerate time to impact and help your enterprise drive customer-centricity at every touchpoint and across markets.
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot analytics platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
Interaction Recording
Capture the true voice of your customer to power a truly intelligent enterprise. Record every call, email, chat, text, and message, regardless of language or location. Transform raw data into a wealth of actionable customer intelligence. Securely store insights in the cloud—and use AI to quickly sort, search, and retrieve interactions for improved coaching, compliance, and more.
Quality Management
Elevate performance individually and at global scale. Make life easier for quality teams and managers with AI and automation in all the right places: predictive scoring, accelerated evaluations, and smarter insights fuel more personalized performance coaching. Drive better outcomes in near real-time—and give agents the tools they need to sustain improvements over the long-term.Wo
Workforce Management
Respond to fast-changing demands and meet customer demands with more efficient, more effective enterprise workforce management solutions. Automate forecasting, streamline scheduling, and adapt to changing customer requirements while balancing the needs of your workforce. Eliminate repetitive manual tasks and empower employees with intuitive self-service tools.
AI-Powered Analytics
Embed data-driven excellence across your enterprise, regardless of expertise. With AI-powered analytics and intuitive BI tools across the entire suite, anyone can quickly uncover insights, build custom reports, and collaborate with ease. As your single source of truth for WEM and interaction data, Calabrio ONE eliminates the need for multiple applications and empowers teams to solve critical challenges with accelerated, data-backed decision-making.
Suite-Wide Reporting
Leverage cutting-edge, user-friendly reporting tools. Eliminate silos, enhance collaboration, and fuel more strategic decisions by easily building and automating reports with the help of AI. Our intuitive reporting tools accelerate time to impact and help your enterprise drive customer-centricity at every touchpoint and across markets.
Suite-Wide Reporting
Leverage cutting-edge, user-friendly reporting tools. Eliminate silos, enhance collaboration, and fuel more strategic decisions by easily building and automating reports with the help of AI. Our intuitive reporting tools accelerate time to impact and help your enterprise drive customer-centricity at every touchpoint and across markets.
Bot Analytics
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot analytics platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
Tagline
The complete suite for workforce engagement and empowerment
Only the Calabrio ONE workforce performance suite brings together workforce optimization, agent engagement, and AI-fueled business intelligence solutions into a comprehensive, true-cloud workforce engagement software suite that’s built for the needs of the modern contact center and the modern workforce.
Elevate agent and customer experiences
Customers want more empathetic, personalized experiences across an array of channels. Calabrio ONE gives your teams a complete solution to turn today’s CX challenges into a competitive advantage.
- Call Recording and Interaction Analytics
- Contact Center Quality Management
- Robust Workforce Management Solutions
- Sophisticated Chatbot Analytics Platform
Customer Stories
A trusted ally to leading brands looking to empower employees and maximize performance
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their talented employees.
“When we were first offered Calabrio Quality Management as a proposed solution, we were intrigued by the innovative architecture, simple administration and impressive roadmap. We have found that it has been precisely the right fit for our business.”
Analyzing hold times among new agents helped Thomson Reuters pinpoint training opportunities to drastically reduce call times and improve customer satisfaction.
“We suspected—then proved to be true—that Calabrio’s combination of quality analytics and desktop analytics would give us the important contact center insights we needed.”
Scheduling issues were eating up the Shopify Workforce Planning team’s time. Implementing modern, automated scheduling tools saved them more than 40 hours per week on vacation planning alone while simplifying global complexity.
“The flexibility and mobility of Calabrio has enabled us to expand operations to meet an international audience, as well as to schedule a global, remote agent workforce.”
Calabrio ONE WEM Features
Tools for Managing the Modern Workforce.
Only the Calabrio ONE workforce performance suite brings together workforce optimization, agent engagement, and AI-fueled business intelligence solutions into a comprehensive, true-cloud workforce engagement software suite that’s built for the needs of the modern contact center and the modern workforce.
Why Calabrio
Customers Have High Expectations—Calabrio Helps You Exceed Them
Calabrio ONE is built to meet the contact center and workforce management needs of today’s global enterprises. That’s why it’s trusted by top brands and used by millions of agents and counting.
Impact by the Numbers
The statistics speak for themselves
Calabrio solutions are designed to deliver maximum impact—and these real-world results from our customers show exactly the kind of impact our leading tools can have for brands like yours.
Customer Reviews
Leaders for contact center workforce
A trusted ally to leading brands looking to empower employees and maximize performance.
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Charles Angelo V
Outsourcing/Offshoring Quality Analyst
Lisa P
Enterprise Workforce Analyst
Brian W
Mid-Market Workforce Management Planner
Calabrio ONE
Leading Workforce Performance Software for the Contact Center
Rocket experiences with a truly holistic view of your contact center.
