Trusted by global brands
Calabrio ONE Features
A true-cloud suite for complete CX excellence
Everything you need to understand customer interactions, empower employees, and elevate experiences. The fully integrated Calabrio ONE suite of workforce performance and CX solutions optimizes costs, drives engagement, and provides data-driven intelligence to your entire contact center.
Hear the full voice of the customer. Capture every call, email, chat, text, and message with reliable customer interaction recording. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Seize every opportunity to improve performance with leading quality management software. Score every interaction with predictive analytics. Unravel nuance with speech-to-text analytics and sentiment analysis. Give managers and agents near real-time visibility into performance—then inspire self-improvement with built-in gamification and personalized coaching.
Get the AI-powered contact center WFM tools to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And use intelligent automation to streamline workflows and eliminate burdens.
Embed data-driven excellence across your organization, regardless of expertise. Put your business one step ahead of the market with AI-driven insights for predictive sentiment, interaction scoring, and phrase hits. Identify root causes, pinpoint bottlenecks, and reveal actionable opportunities to improve the way your business works—and the ways customers interact with your brand.
Leverage the most modern, easy-to-use business intelligence tools. Accelerate customer-centric reporting and move from insight to action, faster. Easily build and automate custom reports with AI-powered tools. Then share that intelligence across the business through intuitive visualizations. Drive customer-centricity—from sales and marketing to product development and service delivery.
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot analytics platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
Interaction Recording
Hear the full voice of the customer. Capture every call, email, chat, text, and message with reliable customer interaction recording. Then transform that raw data into actionable customer intelligence with the fully integrated, AI-powered analytics tools. Securely store all that customer intelligence in the cloud—and quickly find interactions to coach agents, prove adherence, or settle disputes.
Quality Management
Seize every opportunity to improve performance with leading quality management software. Score every interaction with predictive analytics. Unravel nuance with speech-to-text analytics and sentiment analysis. Give managers and agents near real-time visibility into performance—then inspire self-improvement with built-in gamification and personalized coaching.
Workforce Management
Get the AI-powered contact center WFM tools to perfectly balance customer demand, employee satisfaction, and operational excellence. Forecast volume and schedule the right agents with the right skills at the right time. Give agents freedom and flexibility with self-scheduling. And use intelligent automation to streamline workflows and eliminate burdens.
AI-Powered Analytics
Embed data-driven excellence across your organization, regardless of expertise. Put your business one step ahead of the market with AI-driven insights for predictive sentiment, interaction scoring, and phrase hits. Identify root causes, pinpoint bottlenecks, and reveal actionable opportunities to improve the way your business works—and the ways customers interact with your brand.
Suite-Wide Reporting
Leverage the most modern, easy-to-use business intelligence tools. Accelerate customer-centric reporting and move from insight to action, faster. Easily build and automate custom reports with AI-powered tools. Then share that intelligence across the business through intuitive visualizations. Drive customer-centricity—from sales and marketing to product development and service delivery.
Bot Analytics
Improve the quality of every customer conversation, including those with your customer service AI chatbots and voice bots. Calabrio’s sophisticated chatbot analytics platform makes it easier than ever for your team to monitor the metrics matter and translate insights to improved KPIs.
Deliver a CX that stands out
Today’s customers expect seamless, proactive service across a dizzying array of touchpoints. Only the Calabrio ONE suite combines workforce optimization, agent engagement, and AI-fueled business intelligence solutions to capture a complete picture of the customer journey, reveal opportunities, and power richer, more meaningful interactions across all channels.
Turn your challenges into your competitive advantage
With leading tools to listen to the true voice of your customers, Calabrio gives you all you need to identify pain points, emerging trends, and revenue-driving opportunities. Plus, Calabrio ONE not only captures and extracts those insights but empowers your agents to act on them.
Make a seamless switch to Calabrio today, and get a partner in your CX success.
Customer Stories
A trusted ally to leading brands looking empower employees and maximize performance
Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries get the very most out of their customer experience data.
Calabrio ONE WEM Features
Equip your teams to offer optimal interactions
From workforce management to interaction analytics, the entire Calabrio ONE solutions set is full of features designed to enrich your understanding of customer interactions and help you get the most out of your workforce.
Why Calabrio
Powering more meaningful, more human connections
Calabrio solutions are used by millions of agents and counting because we help them unlock the true voice of the customer and deliver what brands crave: engaging interactions, real business intelligence, and sustainable growth.
Customer Reviews
Leaders in contact center workforce satisfaction
See why customers choose Calabrio to quickly turn insights into revenue-boosting action.
Nicole P
Enterprise Customer Experience Manager
Verified User
Enterprise Applications Analyst
Frank H.
Enterprise User
Nicole P
Enterprise Customer Experience Manager
Verified User
Enterprise Applications Analyst
Frank H.
Enterprise User
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Empower your employees. Transform your CX.
Connect with our contact center transformation and customer experience experts today, and witness firsthand the incredible impact our AI-powered solutions can have for your organization—and your customers.
