Calabrio In the News
The latest buzz from around the web.
Page 17 of 27
At many companies, the frontline of customer experience—the contact center—isn’t meeting customer expectations. Although brands are adopting new technologies to better interact with customers and understand their wants and needs, the answer to delivering the right experience may be simpler than that. Read more from MarketingProfs here.
March 5, 2018
When Amazon opened its first cashier-free AmazonGo store last month, it changed the game for retailers. The cashier-less store brings with it a new focus for retailers: how to provide a personalized, human experience without the human. Read more from The Drum here.
February 23, 2018
Calabrio announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Read more via Directors’ Club here.
February 8, 2018
While Calabrio has been expanding its cloud presence with new partnerships with Contact Centre-as-a-Service providers, they are also leveraging their strategic platform and reseller partners and looking to expand into new kinds of platform markets. Read more via ChannelBuzz.ca here.
February 5, 2018
Value-added distributor ConvergeOne has debuted its Cloud Experience offering (C1CX), which combines third-party software applications and integration and professional services for contact centers and unified communications. Read more via Channel Vision Magazine here.
ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering
ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering (C1CX). Read more via Directors Club here.
Keeping up with customers isn’t easy, especially when the way they prefer to communicate with brands is constantly changing. Read more via Website Magazine here.
January 23, 2018
Succeeding in business and life often depends on consistency, diligence, and discipline. At least, that’s what more than two dozen high-achieving executives say. Here are the daily habits they credit for being where they are today. Read more via Inc Magazine here.
January 22, 2018
Rebecca Martin, VP Marketing, Calabrio talks about why customer experience should be top priority for brands in 2018. Read more via MarTech Advisor here.
January 18, 2018
Organizations that are shopping for new contact center offerings should be sure to consider their reporting requirements and whether the solutions they’re looking at can support them. Read more via Workforce Management Today here.
January 12, 2018
The contact center has traditionally fallen under the jurisdiction of the Chief Customer Officer (CCO). But, we’re starting to see a shift: Last year approximately 66 percent of CMOs owned the customer experience. And as that trend continues, more marketers view the contact center as a valuable asset in their arsenal. Read more in MarTech Series here.
January 9, 2018
Minnesota startups have found great success in the state during the past few years, despite challenges like raising capital, hiring talent that’s a cultural fit, and attracting customers. Read more in Hutchinson Leader here.
January 3, 2018
Artificial intelligence had a breakout year in 2017. But considering the technological and business momentum, AI is poised to have an even bigger year. Here’s a peek at what AI could bring us in 2018 year according to industry and tech experts. Read more on Datanami here.
January 2, 2018
At a time when digital transformation is changing a lot of business processes, M&A activity provides yet another disruption. Read more on TECHdotMN here.
Eight tech execs dissect the big enterprise IT trends in 2018. Get their takes on AI, microservices, edge computing, IT metrics and customer service in the IoT age. Read more on TechTarget here.
December 26, 2017
At a time when digital transformation is changing a lot of business processes, M&A activity provides yet another disruption. Read more on CFO here.
A recent Calabrio report shows that many companies are placing high priority on the customer experience, but not as much focus on improving data security. Read more on the PYMNTS.com here.
December 22, 2017
Rebecca Martin, VP of Marketing at Calabrio highlights new survey data from, “The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era,” which explores how contact center agents are being impacted by changes in customer behavior. Read more on MarTech Advisor here.
Take a look at what 31 professionals have to say about what 2018 will have in store when it comes to acquiring and retaining customers and the strategies and technologies needed to do so. Read more on Website Magazine here.
Global Workforce Analytics Market Overview 2017- , Clicksoftware, Aspect, NICE Systems and Workforce Software
Global Workforce Analytics market offers a valuable tool to assess the latest Workforce Analytics market statistics and market scenario. Read more on DailyHover here.
December 18, 2017
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