• BroadSource Partnership with Calabrio Comes at a Crucial Time for Contact Centres

    October 2, 2020

      BroadSource, a leading provider of cloud collaboration and contact centre solutions, today announced a partnership with Calabrio, the customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement management suite that delivers operational efficiency and effectiveness across every agent location; including home based workers. Read more from the Telecom Reseller here.

  • Tom Goodmanson of Calabrio: How We Plan To Rebuild In The Post COVID Economy

    October 2, 2020

      When situations are not predictable, the routine is snapped, and this allows for breakthroughs and more creative thinking. Now more than ever, companies cannot afford to fear straying from the status quo, that stifles creativity. Read more from Authority Magazine here.

  • News : BroadSource Announces Partnership with Calabrio

    September 29, 2020

      BroadSource, a provider of cloud collaboration and contact centre solutions, announced a partnership with Calabrio, a customer experience intelligence company, enabling BroadSource customers to quickly deploy a cloud workforce engagement. Read more from Contact Center World here.

  • The Contact Centre: Embracing The Evolving World Of Work

    September 28, 2020

      How have customer service organizations had to evolve during the COVID-19 pandemic? To gain a better understanding of this, our partner Calabrio surveyed 300 contact centre professionals. These insights reveal key trends that will define the contact centre of tomorrow. Read more from the Director’s Club Newswire here.

  • We Spoke to Tom Goodmanson of Calabrio on How to Rebuild in the Post COVID Economy

    September 26, 2020

      Tom Goodmanson is the president and CEO of Calabrio, the global customer experience intelligence company that builds software to enrich human interactions. Since 2008, Tom has led Calabrio’s vision, culture and growth to 700 employees today, helping more than 6,000 customers around the world engage with and understand their customers. Read more from Bitbean here.

  • Translating the voice of your customer (VoC) into business intelligence

    September 23, 2020

      With customer service and support, figuring out why something happens can be just as important as figuring out what happened. In fact, sometimes the “why” is even more revealing than the “what.” Read more from KM World here.

  • PCI Pal Announces Partnership with Calabrio and Joins the Calabrio Marketplace

    September 23, 2020

      PCI Pal®, the global provider of secure payment solutions, announced a partnership with Calabrio, the customer experience intelligence company, to launch its secure payment solutions in the Calabrio Marketplace. Read more from the Director’s Club Newswire here.

  • Successful contact tracing: Setting up, scaling and advancing operations

    September 22, 2020

      This September, back-to-school conversations have involved not just parents and children but also government officials and medical professionals who are grappling with how to control the spread of COVID-19. Read more from Government City News here.

  • PCI Pal Announces Partnership with Calabrio and Joins the Calabrio Marketplace

    September 22, 2020

      PCI Pal®, the global provider of secure payment solutions, today announced a partnership with Calabrio, the customer experience intelligence company, to launch its secure payment solutions in the Calabrio Marketplace. With PCI Pal joining the Calabrio Developer Program, Calabrio’s customers and channel partners will now be able to take advantage of PCI Pal’s secure payment solutions for Cardholder Not Present payments via telephone and digital channels. Read more from OA Online here.

  • 2Ring and Calabrio Work Together to Enhance Cisco Finesse

    September 15, 2020

      Calabrio and 2Ring have joined forces to significantly boost agent and supervisor experiences in Cisco contact centers by integrating selected features from Calabrio Quality Management (Call Recording) and Calabrio Workforce Management (WFM) into Cisco Finesse via the use of 2Ring Gadgets for Cisco Finesse. Read more from Tellicom Reseller here.

  • What will the future of healthcare look like?

    September 14, 2020

      For the latest on what’s new, what’s trending, or what’s next, 24/7 all talk, all healthcare and health IT. Listen on any device to the biggest thought leaders of the industries. Listen for more from Healthcare Now Radio here.

  • LPG Spotlight: Superior Propane

    September 1, 2020

      Focused on retaining more customers, Ontario-based Superior Propane partnered with an analytics platform to ensure high-quality customer service. Read more from LP Gas Magazine here.

  • The New World for Contact Centers May Be Where We Were Already Headed

    September 1, 2020

      So far, 2020 has been nothing short of challenging for businesses. When the COVID-19 pandemic hit in March, we all scrambled to adjust to the new state of the world. Virtually overnight, hundreds of thousands of agents transitioned to working remotely and the approach, management and infrastructure of contact centers were completely restructured. Read more from Contact Center Pipeline here.

  • MSPBJ Seminar: Navigating the COVID landscape for technology companies

    August 28, 2020

      The Minneapolis-St. Paul Business Journal held a panel discussion on the topic of the COVID-19 pandemic and technology. Panelists included John Emerick, CFO at Code42, and Kurt Shenk, technology industry senior analyst at RSM. Jenny Kray, CFO of Calabrio, served as moderator. Read more from Minneapolis/St. Paul Business Journal here.

  • The Automated Workforce Planning of the Future

    August 26, 2020

      Calabrio revolutioniert die Art und Weise, wie Unternehmen ihre Kunden aktiv mit einbeziehen können. Calabrio ONE vereint in seiner Workforce Optimization Suite (WFO) eine Vielzahl von Möglichkeiten: Anrufaufzeichnung, Qualitätsmanagement, Workforce Management, Sprachanalyse sowie Reporting & Analytics auf hohem Niveau. Read more from CallCenterProfi here.

  • How Automated Analytics Can Elevate Agent Performance and Experience

    August 25, 2020

      As a business process outsourcer (BPO) or outsourcing contact center, your agents serve as the face of your clients’ businesses. Low performance and high agent turnover can have a negative impact on the overall business. This can manifest in reduced end-customer loyalty and satisfaction. Read more from Connections Magazine here.

  • Genesys launches multi-cloud architecture for contact centres

    August 19, 2020

      The newly containerised architecture of Genesys Engage built using open standards enables Genesys Engage customers to select private or public cloud, on-premises or hybrid deployments with Genesys Cloud or third-party providers. Read more from Data Center News here.

  • Genesys announces industry’s first native multi-cloud architecture

    August 18, 2020

      Genesys Engage customers can now more easily adopt cloud-delivered innovations, resulting in a more personalised service that drives customer engagement and loyalty. Read more from Devdiscource here.

  • How to embrace the evolving world of remote work

    August 14, 2020

      Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio.  He shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions. Read more from MyCustomer here.

  • Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centres

    August 13, 2020

      Genesys, a global leader in cloud customer experience and contact centre solutions, has announced the industry’s first native multicloud architecture. Read more from Directors Club here.

  • Genesys Unveils Industry’s First True Multicloud Architecture for Contact Centers

    August 13, 2020

      Genesys, a global leader in cloud customer experience and contact center solutions, has announced the industry’s first native multicloud architecture. Read more from MarTechSeries here.

  • 3 Ways To Embrace The Evolving World Of Remote Work

    August 6, 2020

      3 ways to embrace the evolving world of remote work – Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. Read more from Directors Club here.

  • Ways To Embrace The Evolving World Of Remote Work

    August 6, 2020

      3 ways to embrace the evolving world of remote work – Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. Read more from contact-centres here.

  • Building a Contact Tracing Center: How Do We Go About It?

    July 31, 2020

      The Centers for Disease Control and Prevention (CDC) has been very clear since the beginning of the COVID-19 pandemic – the country needs a reliable contact-tracing solution to safely open the country. Read more from Call Center Times here.

  • How the Gen Z Workforce is Driving Customer Service Technology Design: Tips to build (and keep) a Gen Z workforce

    July 31, 2020

      Gen Z, typically defined as those born between 1995 and 2010, now outnumber millennials and make up 40% of the workforce and consumer population. They have a unique perspective on customer service and engagement defined by a desire to be fair to all, to listen and to be heard.  Read more from Directors Club here.