Calabrio In the News
The latest buzz from around the web.
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Technology entrepreneur and billionaire investor Elon Musk sounded the alarm again, telling Axios in late November that humans must merge with machines or risk becoming an endangered species. Read more from DestinationCRM here.
January 23, 2019
From Blockchain, to IoT, to machine learning, 2018 has been a year of advancement in technologies that are changing the entire business landscape. Gartner predicts that, by 2020, technology will become a positive net job motivator, creating half a million new jobs. Read more from ITProPortal here.
Guest blog: Are You Listening? Here’s what customers really want in 2019 – Rebecca Martin, CMO at Calabrio
We’re in the middle of the fourth industrial revolution. Thanks to technology like the Internet of Things (IoT) and artificial intelligence (AI), the digital, physical and biological worlds have converged. Read more from Field Marketing & Brand Experience here.
The golden rule for delivering an excellent customer experience (CX) is to listen to your customer. If you know what your customers want, all you need to do is deliver it. It’s simple — except, it isn’t. Read more from CMSWire here.
January 18, 2019
Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer service, how emotion can drive customer loyalty, and how marketers and contact center workers can help each other in building the ideal customer journey. Listen to the interview here.
Digital Done Wrong: What Self-Service Options Without the Right Omnichannel Strategies Mean for Retail CX
The retail industry is shifting dramatically, paving the way for companies to separate themselves from the competition by taking the right steps to exceed customer expectations. Read more from Total Retail here.
January 8, 2019
By all accounts, 2018 has been a fantastic year for many online merchants. But online commerce is not standing still and 2019 will bring new challenges and opportunities. Read more from the eSellerCafe here.
Read the Direct Marketing Magazine issue here.
While writing my posts Forbes.com, I have a chance to talk to many CEOs. Often I will ask them what books they have read recently. Read more from Forbes here.
I’m the Chief Marketing Officer at Calabrio, which is a customer engagement and analytics software company. My job is to get to the heart of what customers want and make sure we’re delivering on our brand promise at every point in their journey. Read more from MarTech Series here.
Thomas Goodmanson introduces us to Calabrio, before discussing the growing importance of data to the contact centre and the future of chatbots. Read more from Call Centre Helper here.
RetailTechNews has asked industry thought leaders what they believe 2019 will hold for the retail sector. Today’s topic sees experts take a closer look at what next year has in store for m-commerce. Read more from the MVNO Blog here.
December 13, 2018
It’s clear that customers are driving brands to transform, and many organisations are turning to technology to make necessary CX improvements. Read more from The Directors Club here.
Despite what seemed like a cultural shift towards consumer dependence on social media for contacting, reviewing and engaging with businesses, the power of voice is on the rise once more. Read more from the Digital Marketing Association here.
November 28, 2018
Many retail businesses aren’t delivering a true omnichannel experience for customers. Read more from Minutehack here.
November 27, 2018
Calabrio, a Minneapolis-based maker of customer analytics software for retailers and other businesses, has received a second major investment from KKR, the giant New York investment firm that bought a controlling stake in the company two years ago. Read more from the Minneapolis Star Tribune here.
November 26, 2018
Marketers are constantly looking for new ways to connect with customers and earn their loyalty. A recent report by Calabrio highlights just how much change marketers face every day: 81% of chief marketing officers (CMOs) say they have experienced digital disruption in the past 12 to 18 months compared to 59% of CEOs. Read more from […]
“Calabrio is taking the world’s contact centers to the cloud,” said John Park, Calabrio’s Chairman of the Board and Member at KKR. Read more from Contact Center World here.
Private equity (PE) funds are increasingly interested in tech around the world and considering all the opportunities here, there’s now more than 30 PE-owned tech companies in Minnesota. Read more from TechdotMN here.
“As cloud transformation accelerates across every industry and every aspect of the enterprise, the cloud-based contact center is rapidly becoming the model for many innovative and successful organizations,” said Tom Goodmanson, president and CEO at Calabrio. Read more from Call Center Times here.
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