Calabrio In the News
The latest buzz from around the web.
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Creating Better Customer Experiences with Calabrio ONE
Contact centers were once perceived by organizations as “cost centers”– a department that does not directly generate revenue yet still costs money to run. But with the customer experience gaining momentum and becoming every brand’s top priority, contact centers have undergone an exciting metamorphosis. Read more from SourceForge here.
August 3, 2017
The Rise of the CCO: Creating a Customer-First Experience
Customers have developed high expectations for their interactions with a business and are now more loyal to the experience than the brand, making them more powerful than ever. Read more from ExchangeWire here.
August 1, 2017
WHO IS RESPONSIBLE FOR CUSTOMER EXPERIENCE?
Customer Experience is high on the agenda at many businesses currently. The transparency and ease of access across the whole spectrum of B2C and B2B is bringing to question the extent of focus on customer centricity; and where responsibility should lie. Read more from Gary Cook here.
July 31, 2017
Should HR own customer experience?
Some 15 years after customer experience, or CX, first began to make a real appearance in mainstream business, it seems to now be taking on a more strategic role. Read more from Personnel Today here.
July 27, 2017
Empowering innovations: why you may want your contact centre in the cloud
Tom Goodmanson CEO at Calabrio discusses the benefits of cloud technology for contact centre platforms and why doubters should embrace its positive attributes. Read more from Customer Think here.
July 26, 2017
Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Read more from Contact Centre News here
Calabrio Hires Cisco Marketing Veteran to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Read more from Martech Series here.
Calabrio Launches Managed Services for Analytics and Workforce Management
Calabrio, a provider of customer engagement and analytics software, has launched managed service offerings for analytics and workforce management that enable customers to accelerate the value of Calabrio ONE. Read more from Speech Technology Magazine here.
July 25, 2017
Calabrio Hires Vice President of Strategic Platforms to Drive Continued Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired Cisco marketing veteran Ross Daniels to serve as Vice President of Strategic Platforms. Read more from Digital Journal here.
July 24, 2017
Creating a Customer-First Experience
Calabrio’s recently-commissioned report, Success in The Experience Era: Connecting Customer and C-suite, revealed that, while brands do view customer experience as a key differentiator, there are hurdles preventing brands from securing customer loyalty. Read more from Engage Customer here.
July 21, 2017
Customer Experience Paralysis (and How to Stop it)
Creating a personalized experience that meets, and ideally exceeds, customer expectations is every brand’s dream. Unfortunately, most fall short, and unmet expectations hit brands where it matters most: the bottom line. Read more from Business.com here.
July 20, 2017
Customer Experience: Marketing’s New Battleground
In an era of increased competition, smart brands are taking to a new battleground in a bid to win more customers. That battleground is customer experience. Read more from Digital Marketing Magazine here.
July 14, 2017
Calabrio Launches Managed Services for Analytics and Workforce Management
Calabrio, a provider of customer engagement and analytics software, announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the value of Calabrio ONE. Read more from Contact Centre World here.
July 12, 2017
Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation
Five9, a leading provider of cloud software for the enterprise contact center market, today announced the availability of Summer Release 2017, the latest major release of the award winning Virtual Contact Center (VCC). Read more from VM Blog here.
Five9 Takes on the World
Announces far-reaching architectural changes for its cloud contact center service as part of summer software release. Read more from No Jitter here.
Towards zero percent agent turnover in the contact centre – Interview with Tom Goodmanson
In this interview Tom Goodmanson, President and CEO of Calabrio. We talk about contact centres, their importance, the lack of attention that they sometimes receive and some of the perennial problems that they struggle with including agent turnover. Read more from Customer Think here.
July 11, 2017
Towards zero percent agent turnover in the contact centre – Interview with Tom Goodmanson
Interview with Tom Goodmanson, President and CEO of Calabrio, about contact centres, their importance, the lack of attention that they sometimes receive and some of the perennial problems that they struggle with including agent turnover. Read more from Adrian Swinscoe here.
July 8, 2017
Demand for tech jobs to rise in Twin Cities during second half of year
Demand for high-tech workers in the Twin Cities will rise in the second half of the year, a new study showed, though not quite at the record pace at the end of 2016. Read more from Star Tribune here.
July 6, 2017
Three Security Myths About Moving to the Cloud
Recent research dispels common misconceptions about keeping sensitive data safe. Read more from Contact Center Pipeline here.
July 5, 2017
7 ways to keep your employees
More workers are thinking about changing jobs in 2017 — because they can. We received tips from some of the firms that scored the highest in employee retention. Read more from the Star Tribune here.
June 22, 2017
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