Calabrio In the News

Report: 39 business expansions to add 1,500 Minnesota jobs

Software developer Calabrio…moved its headquarters from Plymouth to a 30,000-square-foot office in downtown Minneapolis […] Read more.

September 11, 2013

Calabrio Talks WFO, Analytics and More at ITEXPO Las Vegas 2013

Calabrio Talks WFO, Analytics and More at ITEXPO Las Vegas 2013 in this featured video.

Calabrio Offers Customized Tools to Improve Agent Performance, Customer Experience

Delivering quality customer service is only as good as your workforce behind it. In today’s world of social media, e-mail, voice and many other outlets for customers to use to contact organizations, companies need to be prepared with the right tools to improve agent efficiency, contact center productivity and workforce optimization to deliver the best […]

Finding Your Voice in the Data Stream

Data that your organization is storing doubles every six months. No one should be surprised by that figure when you consider that every minute there are 48 more hours of YouTube videos uploaded, two million more search queries on Google completed and 3,600 more photos shared on Instagram. […] Read more.

June 11, 2013

Back to Basics: Stop, Look & Listen

Marketers today have it easy – or do they? Data streaming in from various sources, including social media, are providing a wealth of new information from customers about what they like – and don’t like – about a company’s products, advertisements, positioning, etc. […] Read more.

Back to Basics: Stop, Look & Listen

Marketers today have it easy – or do they? Data streaming in from various sources, including social media, are providing a wealth of new information from customers about what they like – and don’t like – about a company’s products, advertisements, positioning, etc. […] Read more.

INTERNET TELEPHONY’s 2013 TMC Labs Innovation Award Winners Announced

NORWALK, Conn. (June 4, 2013) – TMC, a global, integrated media company helping clients in print, in person and online, today announced the winners of the 2013 TMC Labs Innovation Award presented by INTERNET TELEPHONY. […] Read more.

June 4, 2013

Growing tech firm Calabrio moving downtown for ‘cool factor’

Software firm Calabrio Inc. is moving from Plymouth to larger digs in the North Loop neighborhood of Minneapolis as it ramps up recruiting. […] Read more.

April 8, 2013

Calabrio Helps Call Centers Understand Big Data

Calabrio, a provider of workforce optimization and unified desktop software for call centers located around the world, is helping these centers understand the massive amounts of data they find in their midst. […] Read more.

March 29, 2013

Calabrio, Inc. Donates Kids’ Bikes to Twin Cities Habitat for Humanity Partner Families

This past summer, 90 Calabrio, Inc. staff came together to assemble 16-inch wheel kids bikes to donate to Twin Cities Habitat for Humanity. […] Read more.

March 12, 2013

Customer [email protected] Solutions – Calabrio’s App-Based Performance Solutions

Calabrio featured on the Cover of Customer Interaction Solutions. Find out more about our workforce optimization (WFO) software.

March 1, 2013

Contact Centers – Break the Chains

Last year, I wrote an article entitled Can the Contact Center Go Mobile?  The reaction was certainly mixed between those who could and those who could not envision less physical restriction on an operation that, without a doubt, invokes images of workers tethered to headsets and workstations. […] Read more.

February 20, 2012

Case in Brief: Multichannel Data Enables One-to-One Customer Experiences

After getting a more holistic picture of its members, the AAA Western & Central New York is able to better personalize its services, improving its customer experience and profitability as a result. […] Read more.

January 18, 2012

How AAA Regional Office Routes Members to Effective Customer Service

A new member service infrastructure connects the organization’s contact center with branch offices so that AAA Western and Central New York can provide phone, IM and email service to its 850,000 members. […] Read more.

December 6, 2011

Minneapolis / St. Paul Business Journal – Fast 50: Calabrio Inc.

Calabrio hits the Fast 50 List in MPLS/STP Business Journal for the second consecutive year .

October 7, 2011

Telecom Reseller – Can the Contact Center Go Mobile?

The evidence is undeniable. We are a mobile society, and the pace of our wireless ways is ever increasing with the rising use of devices such as tablet computers and smartphones. […] Read more.

October 3, 2011

SpeechTechMag.com – Suite Evolution Drives Contact Centers

Bundling apps improves data management, customer experience Customers today are more demanding and knowledgeable about the companies with which they do business. With a few taps on their smartphones, they can search companies’ Web sites for product and pricing information, patrol product review sites, and read opinions from peers on social media. […] Read more.

September 16, 2011

CFO.com – Spies Like You?

Should companies monitor employees’ use of social-media sites? The days when a company could simply un-friend social media — hiding it behind a firewall so employees couldn’t access it — are disappearing faster than yesterday’s “Trending Now” topics on Twitter. […] Read more.  

August 16, 2011