Calabrio In the News
The latest buzz from around the web.
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Transformational redesign and embedded analytics puts AI-driven insights and unique KPIs at the fingertips of users. Read more from Telecom Reseller here.
April 10, 2019
For nearly 30 years, Enterprise Connect has been the leading conference and exhibition covering unified communications and collaboration. Read more from UC Today here.
Calabrio, the customer experience intelligence company, introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Read more from MarTech Series here.
Why should CMOs care about Voice of the Customer (VoC) strategies? Read more from CMSWire here.
Today marketing is centered around personalization. It’s about having a one-to-one conversation with your prospects and customers through their preferred medium and their preferred time. Read more from Tweak Your Biz here.
Calabrio Achieves Advanced Technology Partner Status In The Amazon Web Services Partner Network. Read more from Call Center Times here.
Calabrio, the customer experience intelligence company introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Read more from Director’s Club here.
March 26, 2019
Calabrio today introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida.
It will be generally available from April 2019 – deployed in the cloud, on-premises or as a hybrid solution. Read more from Channel EMEA here.
Calabrio has introduced a new version of its Calabrio ONE suite at Enterprise Connect in Orlando, Florida. Read more from Call Centre Helper here.
Enterprises are rushing to launch digital transformation initiatives that provide more channels for customers to reach the business; however, customers know that technology alone will not improve their experience. Read more from MyCustomer here.
March 20, 2019
Smart companies will learn to engage customers in the right way, at the right time and on the right channel. Read more from Adrian Swinscoe’s blog here.
Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution. Read more from Call Center Times here.
Mastering the art of digital and physical: How retailers can champion customer experience from start to finish
Anyone who has worked in retail knows the business is far different today than it was a few years ago — and more change is on the horizon. Read more from Retail Customer Experience here.
Bad management will impact productivity in one way or another, and it can come in a number of forms — poor management of human resources, poor financial management and poor customer management. Read more from CMSWire here.
In the era of digital transformation and omnichannel customer experience initiatives, businesses recognise the need to leverage analytics to understand rapidly evolving customer demands. Read more from Minutehack here.
February 27, 2019
Despite all the technologies evolving to support new channels for connecting companies to their customers, the heart of the customer relationship hasn’t changed. Read more from Call Centre Helper here.
Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management
According to Gartner, “There are four key pillars of focus for delivering great customer service experiences within a leading customer service organization: 1) Getting connected to the customer; 2) Being able to orchestrate the process; 3) Having access to the relevant information; and 4) Being able to manage the required resources.” Read more from Director’s […]
Successful retailers will be leveraging technology in stores and online to maintain sales and profits. Read more from Women’s Wear Daily here.
Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s Workforce Optimisation (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Read more from Call Centre Helper here.
February 14, 2019
Bringing together the separate data sets for customers and prospects may be essential, but brands have differing needs — and therefore different solutions. Read more from MarTech Today here.
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