• Contact Center World: New Calabrio Study Reveals C-Level Executives Rely on Limited Data to Drive Business Change

    March 26, 2018

  • MarTech Series: Calabrio Study: C-Level Execs Rely on Limited Data to Drive Business Change

    March 26, 2018

  • Marketing Industry News: C-Level Executives Rely on Limited Data to Drive Business Change

    March 26, 2018

  • Digital Strategy Consulting: Top bosses ‘rely on limited data’ to drive business change

    March 26, 2018

  • Bdaily: C-level executives rely on limited data to drive business change

    March 26, 2018

  • Netimperative: Top bosses ‘rely on limited data’ to drive business change

    March 26, 2018

  • Forbes: The Two Surprising Impacts That Intelligent Voice Assistants Are Having On Customer Experience

    March 26, 2018

  • Real Business: The breaking point: Keeping the human in customer experience

    March 26, 2018

  • Econsultancy: The best digital marketing stats we’ve seen this week

    March 23, 2018

  • DataIQ: Firms relying on too few data sources to drive strategies

    March 23, 2018

  • ITProPortal: Businesses not utilising the full potential of their data

    March 23, 2018

      Calabrio report find that companies know data is crucial when making decisions, but aren’t getting all the information they need. Read more from ITProPortal here.

  • Channel EMEA: C-Level Executives Rely on Limited Data to Drive Business Change

    March 22, 2018

  • Adweek: The Widening Gap Between Customer Service and the Customer

    March 15, 2018

      Over half of customer service agents find dealing with complex issues to be one of the most challenging things about their job. Read more from Adweek here.

  • ITProPortal: The customer experience breaking point

    March 9, 2018

      In a technology-driven world, the top priority should still be creating a relationship between the brand and individual customer, and that simply cannot be done by solely relying on the latest and greatest solutions. Read more from ITProPortal here.

  • Speech Technology: Speech Analytics: Showing Great Promise Thanks to AI and Machine Learning

    March 9, 2018

      Speech analytics has been commercially available for about 15 years, but it is only now starting to move beyond the pilot and early-adoption stages. Read more from Speech Technology here.

  • MarTech Advisor: Connecting Contact Centres with competitive advantage: with Tom Goodmanson, President and CEO at Calabrio

    March 7, 2018

      The concept of contact centers is not new. But given the dynamics of modern-day marketing, what are some of the ways they have transitioned? And more specifically, how do contact center analytics help power insights and future campaigns? Read more from MarTech Advisor here.

  • DestinationCRM.com: As the WFO Market Evolves, Will Vendors Adapt?

    March 5, 2018

      New targets, the demand for personalization, and the need to adjust sales models are among the challenges. Read more from DestinationCRM.com here.

  • Twin Cities Business: Who Shot the Warehouse District?

    March 5, 2018

      A true Minneapolis story: the best intentions, questionable results. Read more from Twin Cities Business here.

  • Information Management: Knowing when it’s time to appoint a chief data officer

    March 5, 2018

      The European Union’s General Data Protection Regulation that goes into effect on May 25 has many organizations assessing whether they need to hire a chief data officer or chief analytics officer. Read more from Information Management here.

  • MarketingProfs: How to Put Employees First in the Customer Experience, and Why You Should

    March 5, 2018

      At many companies, the frontline of customer experience—the contact center—isn’t meeting customer expectations. Although brands are adopting new technologies to better interact with customers and understand their wants and needs, the answer to delivering the right experience may be simpler than that. Read more from MarketingProfs here.

  • Amazon Go: retail’s future and new personalization challenges

    February 23, 2018

      When Amazon opened its first cashier-free AmazonGo store last month, it changed the game for retailers. The cashier-less store brings with it a new focus for retailers: how to provide a personalized, human experience without the human. Read more from The Drum here.

  • Calabrio Named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management

    February 8, 2018

      Calabrio announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Read more via Directors’ Club here.

  • New Calabrio VP of Strategic Partnerships reworking channel strategy to expand ecosystem presence

    February 5, 2018

      While Calabrio has been expanding its cloud presence with new partnerships with Contact Centre-as-a-Service providers, they are also leveraging their strategic platform and reseller partners and looking to expand into new kinds of platform markets. Read more via ChannelBuzz.ca here.

  • ConvergeOne Launches ‘Cloud Experience Offering’

    February 5, 2018

      Value-added distributor ConvergeOne has debuted its Cloud Experience offering (C1CX), which combines third-party software applications and integration and professional services for contact centers and unified communications. Read more via Channel Vision Magazine here.

  • ConvergeOne Advances its Collaboration Capabilities and Enhances Cloud Experience with C1CX Offering

    February 5, 2018

      ConvergeOne, a leading IT services provider of collaboration and technology solutions, continues to change the collaboration landscape with its ConvergeOne Cloud Experience offering (C1CX). Read more via Directors Club here.