Calabrio In the News
The latest buzz from around the web.
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Genesys Engage customers can now more easily adopt cloud-delivered innovations, resulting in a more personalised service that drives customer engagement and loyalty. Read more from Devdiscource here.
August 18, 2020
Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. He shows how to drive workforce flexibility, enhance customer experience and employee satisfaction using modern workforce engagement management (WEM) solutions. Read more from MyCustomer here.
August 14, 2020
Genesys, a global leader in cloud customer experience and contact centre solutions, has announced the industry’s first native multicloud architecture. Read more from Directors Club here.
August 13, 2020
Genesys, a global leader in cloud customer experience and contact center solutions, has announced the industry’s first native multicloud architecture. Read more from MarTechSeries here.
3 ways to embrace the evolving world of remote work – Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. Read more from Directors Club here.
August 6, 2020
3 ways to embrace the evolving world of remote work – Contact centres should look to the cloud for inspiration when supporting their home-working agents, says Magnus Geverts of Calabrio. Read more from contact-centres here.
The Centers for Disease Control and Prevention (CDC) has been very clear since the beginning of the COVID-19 pandemic – the country needs a reliable contact-tracing solution to safely open the country. Read more from Call Center Times here.
July 31, 2020
How the Gen Z Workforce is Driving Customer Service Technology Design: Tips to build (and keep) a Gen Z workforce
Gen Z, typically defined as those born between 1995 and 2010, now outnumber millennials and make up 40% of the workforce and consumer population. They have a unique perspective on customer service and engagement defined by a desire to be fair to all, to listen and to be heard. Read more from Directors Club here.
Bluegrass Cellular, a wireless service provider based in central Kentucky, offers national and international service to customers in 34 of the state’s counties. It prides itself on outstanding customer support, which led it to merge two similar support teams into a single technical support team. Read more from DestinationCRM here.
July 27, 2020
Simplified contact center workflows provide better experiences for both customers and employees, Ed Creasey, Calabrio's director of pre-sales, said during last week's CX Network Contact Center seminar. Read more from DestinationCRM here.
July 20, 2020
Earlier this month, UJET and Calabrio, the workforce optimization provider, entered into a strategic and technology partnership. Read more about this partnership from Channel Partners here.
July 14, 2020
The world of work is changing for contact centres. Read more about these changes from UC Today here.
The partnership will combine UJET’s new customer support with Calabrio’s leading workforce and customer engagement solutions, and deliver a cloud-native, digital-first, and human-centric platform. Read more from Toolbox Tech here.
July 8, 2020
As a Calabrio Certified Implementation Partner and a Reseller Partner, USAN can now sell, design, and implement Calabrio ONE capabilities for small and midsize business (SMB) through to enterprise contact centers. Read more from Contact Center World here.
July 7, 2020
The Difference Between Customer Sentiment Analysis and Customer Distress Index and Why You Should Pay Attention
Why should B2B customer support teams pay attention to customer sentiment and CDI? And how do they convert what they glean from analyses into actionable information? Read how from Business2Community here.
July 6, 2020
Partners can now leverage both UJET and Calabrio, and bring forward a solution that provides the modern workflows, features and reporting intelligence they need. Read more about this partnership from Channel Partners here.
July 3, 2020
Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach. Read more from MarTech Series here.
July 2, 2020
UJET And Calabrio Partner To Drive New Wave Of Cloud Contact Center And Workforce Engagement Solutions
Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach. Read more about this partnership from AiThority here.
After months in total or semi-isolation, today’s customers – especially those with less disposable income due to economic shutdowns – have an even greater need to feel heard by the customer service teams they contact. But what customers actually mean when they say they want to be “heard” might surprise you. Read more from Callcentrehelper.com […]
News : UJET and Calabrio Partner to Drive New Wave of Cloud Contact Center and Workforce Engagement Solutions
A deep cloud-to-cloud integration between the platforms addresses the need, accelerated by the pandemic, for contact centers to rapidly deploy, modernize and decentralize customer support operations. Read more from ContactCenterWorld here.
June 30, 2020
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