Calabrio In the News
The latest buzz from around the web.
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Are You Asking the Right Questions?
Help organizations pose the right questions to get the right answers. Read more from Contact Center World here.
March 23, 2022
Standard Bank Selects Calabrio for Its Cloud-First Approach to Workforce Optimisation
Standard Bank has selected Calabrio for its cloud-first approach to workforce optimization and close integration with Amazon Connect.  Read more from Customer Service Manager here.
Amazon Connect updates contact center workforce management
AWS revealed new machine learning workforce optimization features coming to its Amazon Connect contact center as a service platform. Read more from Tech Target here.
March 22, 2022
AWS Adds ML-Powered Workforce Optimization to Amazon Connect
Amazon Connect that come out 5 years ago will now offer built-in forecasting, capacity planning, and scheduling features. Read more from No Jitter here.
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go
Talkdesk, today introduced new apps for the Talkdesk On The Go, Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App.  Read more from Sales Tech Star here.
New Talkdesk Mobile Apps Give Contact Centers a Smarter Way to Meet Customer Expectations While Agents and Employees are On-the-Go
Talkdesk, today introduced new apps for the Talkdesk On The Go, Talkdesk Phone Mobile App and Talkdesk Schedule Mobile App.  Read more from TMCNet here.
The Future of Work Is Distributed and Data Is Its Core
Jen Docken at Calabrio outlines how the future of work is distributed and data is at its core. Read more from Call Centre Helper here.
March 21, 2022
Embracing Double-Edged Customer Expectations
As consumers were left without the option of in-person interactions, contact centres saw surging volume in digital channels. Read more from Call Centre Management Association here.
March 16, 2022
15 Stats About Post-Covid Customer Service
These 15 stats show how customer service has changed because of the pandemic and answer the big question: what comes next? Read more from Forbes here.
March 15, 2022
Workforce Wellbeing Recovery Toolkit
Practical strategies & resources to turn workforce wellbeing into your competitive advantage. Read more from Engage Customer here.
March 14, 2022
12 Shift-Planning Techniques
Having the right number of skilled staff to support customer demand can be a complex task, so we asked our panel of experts to share their top techniques for shift planning. Read more from Call Centre Helper here.
NEW SELF-SCHEDULING PACKAGE FROM CALABRIO EMPOWERS AGENTS TO HAVE GREATER INFLUENCE OVER WORK-LIFE BALANCE
Calabrio, announced the extension of its self-scheduling features available in Calabrio Workforce Management. Read more from Companies Digest here.
March 10, 2022
Working on Workforce Issues
It is a good news/troubling news story for contact centers. Read more from Contact Center Pipeline here.
March 8, 2022
Cazoo uses Calabrio Workforce Management to support fast-growing business
Calabrio has announced that Cazoo, the UK online car retailer, is utilizing its workforce management. Read more from Retail Technology Review here.
March 7, 2022
Agent Wellbeing and the Great Resignation
Calabrio asked agents about changes in their attitudes towards their work, employers, and reveals clear trends that emerged from our research. Read more from CRMxchange here.
March 5, 2022
AAA Northeast Provides Faster Service with Calabrio
AA Northeast serves drivers in 6 U.S. states providing roadside assistance, insurance, financial services, travel assistance, discounts, and other benefits. Read more from Destination CRMÂ here.
March 2, 2022
5 Ways to Turn Theory into Practice
It's time to take a look at how to translate theory into practical steps for success. Read more from Contact Center World here.
Get Started With Removing Complexity from the Modern Contact Centre
Now is the time to step back, create breathing space, and consider a strategy to simplify processes in the new-age contact centre. Read more from CX Today here.
Cloud Technologies Brings Global Reach For Contact Centres
Richard Abdy reflects on how our reach has expanded from the UK and Ireland to across the world. Read more from Contact Centres here.
Calabrio WFM Transforms Cazoo Contact Center Operations
UK-based online car dealership company Cazoo experienced a huge spike in activity over the last year, leading executives to invest in Calabrio’s workforce management solution. Read more from Customer Zone 360 here.
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