Calabrio In the News
The latest buzz from around the web.
Page 4 of 21
Despite all the technologies evolving to support new channels for connecting companies to their customers, the heart of the customer relationship hasn’t changed. Read more from Call Centre Helper here.
February 27, 2019
Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management
According to Gartner, “There are four key pillars of focus for delivering great customer service experiences within a leading customer service organization: 1) Getting connected to the customer; 2) Being able to orchestrate the process; 3) Having access to the relevant information; and 4) Being able to manage the required resources.” Read more from Director’s […]
Successful retailers will be leveraging technology in stores and online to maintain sales and profits. Read more from Women’s Wear Daily here.
Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s Workforce Optimisation (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Read more from Call Centre Helper here.
February 14, 2019
Bringing together the separate data sets for customers and prospects may be essential, but brands have differing needs — and therefore different solutions. Read more from MarTech Today here.
Simplifies expanding Cisco contact center solutions with Calabrio’s leading cloud-based suite for customer and agent engagement. Read more from Call Center Times here.
Rebecca Martin gives her analytics prediction in the Hubspot Book of Marketing Trends 2019. Read the full report here.
February 4, 2019
Calabrio Hires John Norton as Chief Revenue Officer to Drive Global Revenue Growth. Read more from MarTech Advisor here.
Calabrio, the customer engagement and analytics software provider, has hired industry veteran John Norton to serve as the company’s first chief revenue officer (CRO). Read more from Channel Partners here.
Driven by a desire to obtain business insights, lower costs and offer customers more choice, businesses are rushing to launch digital transformation initiatives. Read more from Adrian Swinscoe’s Blog here.
Calabrio has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. Read more from Call Centre Helper here.
Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. Read more from Director’s Club here.
Technology entrepreneur and billionaire investor Elon Musk sounded the alarm again, telling Axios in late November that humans must merge with machines or risk becoming an endangered species. Read more from DestinationCRM here.
January 23, 2019
From Blockchain, to IoT, to machine learning, 2018 has been a year of advancement in technologies that are changing the entire business landscape. Gartner predicts that, by 2020, technology will become a positive net job motivator, creating half a million new jobs. Read more from ITProPortal here.
Guest blog: Are You Listening? Here’s what customers really want in 2019 – Rebecca Martin, CMO at Calabrio
We’re in the middle of the fourth industrial revolution. Thanks to technology like the Internet of Things (IoT) and artificial intelligence (AI), the digital, physical and biological worlds have converged. Read more from Field Marketing & Brand Experience here.
The golden rule for delivering an excellent customer experience (CX) is to listen to your customer. If you know what your customers want, all you need to do is deliver it. It’s simple — except, it isn’t. Read more from CMSWire here.
January 18, 2019
Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer service, how emotion can drive customer loyalty, and how marketers and contact center workers can help each other in building the ideal customer journey. Listen to the interview here.
Digital Done Wrong: What Self-Service Options Without the Right Omnichannel Strategies Mean for Retail CX
The retail industry is shifting dramatically, paving the way for companies to separate themselves from the competition by taking the right steps to exceed customer expectations. Read more from Total Retail here.
January 8, 2019
By all accounts, 2018 has been a fantastic year for many online merchants. But online commerce is not standing still and 2019 will bring new challenges and opportunities. Read more from the eSellerCafe here.
Read the Direct Marketing Magazine issue here.
Page 4 of 21