Calabrio In the News
The latest buzz from around the web.
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Analytics-Infused Training: How to Nurture Agent Growth and Customer Happiness
Analytics can help to quickly identify individual agent knowledge gaps, trends for training and opportunities for kudos. Read more about how to make customers happy from Contact Center Pipeline here.
June 1, 2020
Four best practices for the future contact centre
If there are any positives to be drawn from the coronavirus crisis, one must be the speed and precision at which companies have been able to shift their customer service operations to a work-from-home setting. Read about the new best practices from MyCustomer here.
May 28, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week 8)
As I write this, it is hard to believe we are almost to June already. We are nearly halfway through 2020 and it feels like we have accomplished so much with having to pivot, face new challenges and, most importantly, stay safe. Read more about this study from the TMCnet here.
May 26, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week 7)
If only one lesson sticks with me (but believe me, there are going to be lots of lessons that I hold on to), it will be that we cannot get through this type of global change alone. Read more about this study from the TMCnet here.
May 19, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week 6)
If only one lesson sticks with me (but believe me, there are going to be lots of lessons that I hold on to), it will be that we cannot get through this type of global change alone. Read more about this study from the TMCnet here.
May 12, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week 6)
Video: How COVID-19 Is Testing My Leadership Skills - Week Six. Watch more from Contact Center World here.
Global companies are looking at a “rolling return” approach to getting back to work
Global companies are looking at a “rolling return” approach to getting back to work. Watch the NASDAQ video to learn more.
May 5, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – A Weekly Update (Week Five)
Here at Calabrio, like many companies, we are entering our eighth week working from home. For a team where the majority are normally in an office environment, we have now passed the phase where working from home is an experimental novelty. Read more about this study from the TMCnet here.
Call center software company Calabrio helped move 10,000 call center employees remote in two days.
Calabrio is helping turn thousands of kitchen tables into remote call centers. Read more from the Minnesota/St. Paul Journal here.
May 3, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – A Weekly Update (Week 4)
In my last weekly update on leadership lessons learned during COVID-19, I discussed overcommunication—the idea that leaders need to set the tone for our managers, offer flexibility and resources for employees, and visibly participate in meetings and activities like virtual happy hours and social gatherings. Read more from the TMCnet here.
April 28, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – A Weekly Update (Week Three)
Last week, I talked about some of the inspiring ways our customers are tackling the challenge of coronavirus and strategies Calabrio is using to aid our customer network.. Read more from the TMCnet here.
April 21, 2020
Put empathy at the front of your service strategy
Now more than ever, it’s crucial we understand what challenges our customers are going through and develop ways we can help. The foundation of this process is listening and communication. Read more from MyCustomer here.
April 14, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – a Weekly Update (Week Two)
Four weeks ago, like many of you, all of Calabrio began working from home. At the time, we set goals that guided all our decisions: Safeguarding the health and safety of employees and customers and ensuring the economic health of our organization. Read more from the TMCnet here.
April 13, 2020
How COVID-19 Is Testing My Leadership Skills and What It Is Teaching Me Along the Way – A Weekly Update (Week One)
Let me start by saying this: Like most of us who share a C-suite title, we believe we are good leaders. Over 25 years of practice, I have learned a lot about leadership and I have also made my share of mistakes. Read more from the TMCnet here.
April 3, 2020
Calabrio’s big year climaxes with move to North Loop office
Calabrio, the Minneapolis provider of software and services for the customer-service operations of numerous types of businesses, is now at a physical turning point just months after the makeover of its core product and closing on its biggest acquisition. Read more from the StarTribune here.
October 9, 2019
Customer experience via the contact center: Q&A with Calabrio CMO Rebecca Martin
“Marketers can do wonders if they just look at what’s going on under their own nose in their organization’s contact center,” says Calabrio’s Rebecca Martin. Read more from ClickZ here.
September 11, 2019
Calabrio CEO Goodmanson says Teleopti acquisition makes company channel powerhouse
A month ago, workforce optimization suite provider Calabrio acquired smaller Stockholm-based competitor Teleopti. Read more from Channel Buzz here.
July 11, 2019
SEG Monthly Deal Recap
SEG closely tracks M&A transactions across the software industry. We thought you may enjoy a quick recap of select M&A deals announced during the month of May. Read more from Software Equity here.
11 Skills and Traits for Customer Experience Professionals in 2019
Customer experience is expected to overtake price and product as the key brand differentiator that customers consider most by next year, according to a report from Quadient. Read more from CMSWire here.
July 9, 2019
Using Technology to Humanize Customer Interactions
Achieving deeper, more meaningful connections between a company and its customers starts in the contact center, writes, Rebecca Martin, CMO, Calabrio Martech Advisor. Read more from MarTech Advisor here.
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