Calabrio In the News
The latest buzz from around the web.
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Calabrio Named as a Visionary in the Gartner Magic Quadrant
Despite all the technologies evolving to support new channels for connecting companies to their customers, the heart of the customer relationship hasn’t changed. Read more from Call Centre Helper here.
February 27, 2019
Calabrio Named as the Only Visionary in 2019 Gartner Magic Quadrant for Workforce Engagement Management
According to Gartner, “There are four key pillars of focus for delivering great customer service experiences within a leading customer service organization: 1) Getting connected to the customer; 2) Being able to orchestrate the process; 3) Having access to the relevant information; and 4) Being able to manage the required resources.” Read more from Director’s […]
Analysts: Retailers Need Steady Cash Flow, Strong ‘Omnichannel’ Strategy
Successful retailers will be leveraging technology in stores and online to maintain sales and profits. Read more from Women’s Wear Daily here.
Calabrio Extends Cisco SolutionsPlus Program Participation
Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s Workforce Optimisation (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem. Read more from Call Centre Helper here.
February 14, 2019
Know your options: Identity resolution beyond the walled gardens
Bringing together the separate data sets for customers and prospects may be essential, but brands have differing needs — and therefore different solutions. Read more from MarTech Today here.
Calabrio Extends Cisco SolutionsPlus Program Participation With Calabrio ONE Cloud Solution
Simplifies expanding Cisco contact center solutions with Calabrio’s leading cloud-based suite for customer and agent engagement. Read more from Call Center Times here.
Book of Marketing Trends 2019
Rebecca Martin gives her analytics prediction in the Hubspot Book of Marketing Trends 2019. Read the full report here.
February 4, 2019
Calabrio Hires John Norton as Chief Revenue Officer to Drive Global Revenue Growth
Calabrio Hires John Norton as Chief Revenue Officer to Drive Global Revenue Growth. Read more from MarTech Advisor here.
Calabrio Hires ConvergeOne Alum as First-Ever CRO
Calabrio, the customer engagement and analytics software provider, has hired industry veteran John Norton to serve as the company’s first chief revenue officer (CRO). Read more from Channel Partners here.
Improving the customer experience takes more than technology
Driven by a desire to obtain business insights, lower costs and offer customers more choice, businesses are rushing to launch digital transformation initiatives. Read more from Adrian Swinscoe’s Blog here.
Movers and Shakers
Calabrio has hired John Norton as Chief Revenue Officer. In this executive leadership role, Norton is responsible for driving global revenue growth and building a world-class sales culture. Read more from Call Centre Helper here.
Calabrio Hires First Chief Revenue Officer to Fuel Continued Hyper-Growth
Calabrio, a leading provider of customer engagement and analytics software, has hired John Norton as Chief Revenue Officer. Read more from Director’s Club here.
What Will 2019 Bring for CRM?
Technology entrepreneur and billionaire investor Elon Musk sounded the alarm again, telling Axios in late November that humans must merge with machines or risk becoming an endangered species. Read more from DestinationCRM here.
January 23, 2019
The 2019 resolution: Become a people-first organisation
From Blockchain, to IoT, to machine learning, 2018 has been a year of advancement in technologies that are changing the entire business landscape. Gartner predicts that, by 2020, technology will become a positive net job motivator, creating half a million new jobs. Read more from ITProPortal here.
Guest blog: Are You Listening? Here’s what customers really want in 2019 – Rebecca Martin, CMO at Calabrio
We’re in the middle of the fourth industrial revolution. Thanks to technology like the Internet of Things (IoT) and artificial intelligence (AI), the digital, physical and biological worlds have converged. Read more from Field Marketing & Brand Experience here.
4 Tips to Get More From Voice of the Customer Programs in 2019
The golden rule for delivering an excellent customer experience (CX) is to listen to your customer. If you know what your customers want, all you need to do is deliver it. It’s simple — except, it isn’t. Read more from CMSWire here.
January 18, 2019
Amazing Business Radio: Rebecca Martin – Shep Hyken
Shep Hyken interviews Rebecca Martin. They discuss the role of technology in customer service, how emotion can drive customer loyalty, and how marketers and contact center workers can help each other in building the ideal customer journey. Listen to the interview here.
Digital Done Wrong: What Self-Service Options Without the Right Omnichannel Strategies Mean for Retail CX
The retail industry is shifting dramatically, paving the way for companies to separate themselves from the competition by taking the right steps to exceed customer expectations. Read more from Total Retail here.
January 8, 2019
Predictions for 2019 From eCommerce Experts
By all accounts, 2018 has been a fantastic year for many online merchants. But online commerce is not standing still and 2019 will bring new challenges and opportunities. Read more from the eSellerCafe here.
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