Calabrio In the News

Partners can now leverage both UJET and Calabrio, and bring forward a solution that provides the modern workflows, features and reporting intelligence they need. Read more about this partnership from Channel Partners here.

Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach. Read more from MarTech Series here.

Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach. Read more about this partnership from AiThority here.

After months in total or semi-isolation, today’s customers – especially those with less disposable income due to economic shutdowns – have an even greater need to feel heard by the customer service teams they contact. But what customers actually mean when they say they want to be “heard” might surprise you. Read more from Callcentrehelper.com here.

A deep cloud-to-cloud integration between the platforms addresses the need, accelerated by the pandemic, for contact centers to rapidly deploy, modernize and decentralize customer support operations. Read more from ContactCenterWorld here.

Calabrio, the customer experience intelligence company, has been named one of the Top 150 Workplaces in Minnesota by the Star Tribune for the seventh consecutive year. Read more from TecHR here.

Calabrio has announced that it has been acknowledged as a top workplace. When nominations opened for the 2020 Star Tribune Top Workplace rankings in January, no one anticipated the changes that would impact Calabrio come March.

UJET Inc., a leading provider of cloud contact centre solutions, and Calabrio, the customer experience intelligence company, announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact centre that delivers efficient, empathetic and consistent customer experiences across every channel. Read more from Director’s Club Newswire here.

Distinction marks seventh year in a row for Calabrio; based on employee responses measuring engagement, organizational health and satisfaction. Read more from the IT Business Net here.

Results show most contact centres are embracing work changes and expect them to benefit the industry long term. Read more about these industry changes from Customer Service Manager here. 

A new study detailing how customer service organizations are evolving due to the COVID-19 pandemic indicates a dramatic shift in how brands, through their contact centers and agents, now engage with their customers. Read more from the Contact Center World here.

Our panel of experts discuss the product features that you should be looking out for when buying workforce management (WFM) software. Read more about key traits of WFM from Callcentrehelper.com here.

Calabrio has been ranked a Star Tribune Top Workplace for the 7th year in a row. Find the full list from Star Tribune here.

The world of work is changing for contact centres. Read more about these changes from Mar Tech Series here.

Calabrio’s new study found that most contact center managers view the changes they were initially forced to make due to COVID-19 as positive steps toward building richer employee and customer experiences in the long term. Read about the full findings on Call Center Times here.

Calabrio survey spotlights how the pandemic has accelerated the contact center evolution and spurred the shift towards cloud, AI and analytics for driving business success. Read the full article on our new report from Toolbox Collaboration here.

Calabrio has released a study detailing how customer service organizations are evolving due to the COVID-19 pandemic. Based on a survey of contact centre leaders, the findings point to a dramatic shift in how brands, through their contact centres and agents, now engage with their customers. Read more from Contact-Centres.com here.

Calabrio, the customer experience intelligence company, has released a study detailing how customer service organisations are evolving due to the COVID-19 pandemic. Read more about this study from the Directors’ Club Newswire here.

The findings of Calabrio’s new report, including a survey of contact center leaders, point to a dramatic shift in how brands, through their contact centers and agents, now engage with their customers. Read more from TMCnet here.

Based on a survey of contact centre leaders, the findings point to a dramatic shift in how brands, through their contact centres and agents, now engage with their customers. While crisis-driven changes can often have a negative impact, recent events have fostered a much-needed modernization of the contact centre. Read more about the changing landscape of contact centres from Callcentrehelper.com

Our panel of experts share their favourite contact centre key performance indicators (KPIs) and why they believe they are so important to track. Read about these crucial KPIs from the writers at Callcenterhelper.com here.

Calabrio CEO Tom Goodmanson talks flexibility and workability in software development with the business experts at Forbes Magazine. Read the full interviews here.

 Tom Goodmanson, CEO at Calabrio, shares his insight on software that enables contact tracing for workplaces. Listen to field experts talk the business of contact tracing in this podcast by Bloomberg Radio here.

As states continue to reopen their economies, they’ll be relying on contact tracing to stem the spread of the coronavirus. But how many contact tracers will state and local health departments need to keep track of coronavirus-positive constituents and their contacts? Read more from Yahoo Business here.

Johns Hopkins Center for Health Security called for $3.6B in emergency funding for contact tracing. Read more about these implications from Fox Business here.