Calabrio ONE Cloud Suite Gives Contact Centers New Recording Options
Call recording in the contact center is a great idea, once all the legal hoops are sufficiently jumped through. Its value as a training tool, as a customer service aid, and even as a protective measure against lawsuits is well-known and often used. Thus, call recording tools have had plenty of refinement over the years, and one of the newest refinements is seen in Calabrio’s new Calabrio ONE, a multi-tenant system geared toward the contact center. Read more from TMC Net here.