How the Gen Z Workforce is Driving Customer Service Technology Design: Tips to build (and keep) a Gen Z workforce - Calabrio

Gen Z, typically defined as those born between 1995 and 2010, now outnumber millennials and make up 40% of the workforce and consumer population. They have a unique perspective on customer service and engagement defined by a desire to be fair to all, to listen and to be heard.  Read more from Directors Club here.

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