Calabrio Inc., a Minneapolis-based maker of customer-service software, said Monday it has acquired Teleopti, a Swedish developer of software for workplace management. Read more from StarTribune here.
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.