Minneapolis-based Calabrio announced the purchase today. Teleopti, the Swedish company, will expand Calabrio’s presence in Nordic countries, as well as China, Russia and parts of South America. Read more from Minne Inno here.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.