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Calabrio has acquired Teleopti, a workforce management software provider. This combines Teleopti’s workforce management (WFM) software and Calabrio’s customer experience solutions and creates a SaaS customer experience intelligence platform. Read more from CMSWire here.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.