Using automated analytics to identify contact centre issues and solutions in turbulent times

Doing business has never been more unpredictable. Success depends on identifying and analysing trends then quickly developing effective solutions. Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Read more from Director’s Club Newswire here.

Alyssa Fishwick

Alyssa Fishwick manages PR and analyst relations for Calabrio. A background in corporate communications and copywriting at multiple international agencies has seen her work across a range of industries, including technology, travel, retail and financial services. Alyssa’s marcomms work within the realms of customer experience software began in the Workforce Management field as Content & Communications Manager for Teleopti, which was acquired by Calabrio in 2019, before taking up her current position at Calabrio.