What does the human voice add to the customer experience?
Despite what seemed like a cultural shift towards consumer dependence on social media for contacting, reviewing and engaging with businesses, the power of voice is on the rise once more. Read more from the Digital Marketing Association here.
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.