Watch this webinar to learn how to get your contact center data in the game and score a big ROI from your customer intelligence data.
Cygnific saves 30 man-hours per week with Calabrio's advanced contact center reporting tool.
With the emergence of multi-channel communication in today’s contact centers comes an inherent challenge: accessing and understanding all the data created by those various channels. Having a plan [...]
How do you harness speech, text and desktop analytics to make data-driven decisions for your business? In this webinar, learn practical tips, use cases and success stories on how to use contact [...]