Calabrio In the News

Face Time with Calabrio CEO Tom Goodmanson

Tom Goodmanson started his career as an accountant for growing tech companies. Now, he leads one: call-centre software firm Calabrio Inc. Read more via a subscription.

March 4, 2016

2016 Titans of Technology honorees announced

The Minneapolis/St. Paul Business Journal has picked the recipients of our 2016 Titans of Technology awards, recognising the industry’s top professionals and advocates. Technology CEO honorees include Tom Goodmanson, CEO of Calabrio. […] Read more from this article.

Speech Analytics: Have You Ever Heard a Smile?

Speech analytics is making sure that the loudest sound on a call is a smile. “If you can’t measure it, you can’t manage it.” I am sure this isn’t the first time you’ve read those words. Read more from this article.

February 29, 2016

Downtown’s recent growth driven by less-than-household-name companies

Downtown Minneapolis is hot, six years into the economic recovery. Read more from this article.

February 13, 2016

There’s Something About the Twin Cities that Attracts Workers

Tom Goodmanson grew up in the Twin Cities suburbs. Like many natives, he moved somewhere warmer soon after college. But he eventually found himself on another well-worn path: moving back to Minnesota later in life, when the key drivers for choosing place to live included not just economic opportunity but the quality of the local public […]

January 12, 2016

Recipients of the 2016 CUSTOMER Product of the Year Award Announced

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2016 CUSTOMER  Product of the Year Award, presented by CUSTOMER magazine. Read more from this article.

January 11, 2016

Minnesota Tech Puts Customers at the Heart of Business

The Midwest is often championed for its heart and welcoming spirit. This sentiment also holds true for business. Minnesota may not have the same tech sector cachet as California, but it’s quickly rising in the ranks. Tech hotspots boast nicknames like “Silicon Prairie” in Kansas City or, “Silicon Lakes” for us in Minneapolis. […] Read more […]

December 21, 2015

Everyone is Accountable for Customer Engagement – including IT

The departments within a company don’t always speak the same language—try having a conversation with someone “across the aisle” and you’ll know what I mean. […] Read more from this post.

December 14, 2015

Crash Course In Coding Aims To Get Girls Into Computer Science

In Minneapolis, more than 60 girls from Visitation High School spent the morning at a software company to learn coding. Monday was “Hour of Code” day around the world, with the goal to expose more students to computer programmeming […] Read more from this post.

December 8, 2015

16 Trends Reshaping the Enterprise Data Landscape in 2016

It is often said that the only constant is change. For data executives and professionals, the coming year will only bring a lot more of it. Developments as diverse as cloud, big data, real time, NoSQL, analytics, and the Internet of Things (IoT) will continue to reshape enterprise data operations and opportunities as we know […]

December 3, 2015

Calabrio: Ensuring Consistency in Quality and Customer Experience

As with all technology, customers struggle to keep up with the pace of change. Businesses operate in a much more dynamic environment today and require solutions that allow them to be flexible and nimble, observes Tom Goodmanson, CEO Calabrio […] Read more from this post.

November 16, 2015

Exclusive Interview: Calabrio’s CEO Discusses The Future Of Analytics, WFO, And Why The Midwest Is A Hotbed Of Tech Talent

Customer Experience Report’s Loren Moss attended this year’s Calabrio’s Customer Connect 2015 conference in Calabrio’s headquarter city of Minneapolis, Minnesota. While there, he had the chance to sit down with Calabrio’s CEO and get a better understanding of Calabrio’s unique history […] Read more from this post.

November 4, 2015

Calabrio Supercharges Workforce Optimisation with Analytics for Customer Engagement

Calabrio is a vendor of workforce optimization software whose core product is Calabrio ONE. It includes the common workforce optimization applications: call recording, quality management, workforce management and analytics. The company is rated Hot in our 2015 Workforce Optimisation Value Index, and its product suite is the highest rated in the Usability category […] Read more […]

September 18, 2015

Tenth Annual Contact Centre Technology Award Winners Announced

TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today the winners of the 2015 Contact Centre Technology Award. […] Read more from this post.

July 21, 2015

Omnichannel: Tracking the Customer Experience

So far, in our omnichannel series, we looked at the top challenges that contact centres face when […] Read more from this post.

July 16, 2015

CEO Spotlight with Tom Goodmanson

You’ve been at Calabrio for seven years. What first attracted you to the company […] Read more from this post.

July 14, 2015

Empower Frontline Staff with QM Tools

How are leading-edge contact centres transforming their quality management tools to empower agents? Calabrio Innovation Centre Manager Brad Snedeker identified the following four key trends […] Read more from this post.

June 15, 2015

Businesses are from Mars, Contact Centres are from Venus

Analytics is Paving the Way for Cooperation Among All Aspects of the Enterprise. Back in 1992, an author by the name of John Gray, Ph.D. wrote a booked called Men are from Mars, Women are from Venus.  The basic premise of the book was that most of the relationship problems that occur between men and women […]

May 19, 2015

The 2015 CRM Service Leaders: Workforce Optimisation

Growth for contact centre workforce optimization (WFO) carried on throughout 2014, though to a lesser extent than it had the previous year […] Read more from this post.

March 20, 2015

Effectively Leverage Collabourative Game Play for Real-World Results

“People respond to incentives,” notes University of Chicago economist and best-selling author Steven Levitt. Not surprisingly, incentives are a major component of popular Massively Multiplayer Online Games (MMOGs), which allow players to cooperate and compete with each other on a large scale. […] Read more.

February 12, 2015