Calabrio Support in US:
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Calabrio provides consulting, training and support services for the full range of Calabrio software.
Technical Assistance Center (TAC): Making Customer Service Our Priority
The Calabrio Technical Assistance Center (TAC) offers unparalleled service and support to assist our customers and partners when they need it most. Calabrio engineers have decades of cumulative contact center application and ACD/telephony experience and consistently receive high marks for their service ability and responsiveness. Our TAC also includes several multilingual maintenance options to meet the needs of our customers and partners, regardless of their location.Plan, Design & Implement
With Calabrio One, you're assisted from start to finish, beginning with the planning and design stages, right through to implementation. You'll receive unmatched pre-sales engineering support, application interoperability, system verification design and functional support.Calabrio Learning Center
The Calabrio Learning Center offers eLearning and instructor-led training courses designed to help agents, supervisors and administrators be skillful and successful using both Calabrio and Cisco contact center software. Calabrio's goal is to ensure each individual who uses our software is comfortable, capable and content with their results. Courses include:Workforce Management
Administrator Training
Supervisor Training
Agent Training
Consulting and Optimization
Compliance Recording and Quality Management
Administrator Desktop Training
Manager, Supervisor and Evaluator Desktop Training
Agent Training
Cisco Agent Desktop Suite
Desktop Administrator Training
Supervisor Desktop Training
Agent Desktop Training
Cisco Reporting Solutions
UCCX Historical Reporting Training
UCCE WebView Training
The Calabrio Learning Center offers a tailored mix of training at the customer site, classroom training at Calabrio headquarters in Minneapolis, MN, as well as Web-based training. Customers come to Calabrio for training and consulting with the confidence that they are in the capable hands of the software subject matter experts.
End-user training is an extension of the partner-enablement training provided by Calabrio. Calabrio offers training courses for partner knowledge transfer and certification. Partners and customers can visit the training page of the Calabrio portal for course descriptions and registration, or contact training@calabrio.com for more information.
Support Resources: Who to Call
Need help? Our specialized teams are here to support your success.If you're in the Pre-Sale Stage, please contact:
+1 (763) 592-4600
info@calabrio.com
If you're in the Plan, Design and Implement Stage, please contact:
+1 (763) 592-4600 from 8:00 a.m. - 5:00 a.m. CST M-F or
pdihelpdesk@calabrio.com
If you're in the Post-Sale Stage, please contact:
+1 (800) 303-1248 (Customer Partner)
+1 (800) 553-2447 (Cisco)
calabriosupport@calabrio.com