Support

Calabrio provides consulting, training and support services for the full range of Calabrio software.

Customer Service: Our priority
Calabrio, Inc. offers high quality customer support services to assist contact centers and our partners in implementing Calabrio software for excellent business results. Calabrio engineers have decades of cumulative contact center application and ACD/telephony experience. And, Calabrio offers several multilingual maintenance options to support our customers and partners.

Consulting and Implementation
We expect our customers to be expert at their business – we do not expect them to be expert at planning and deploying workforce optimization and unified desktop software. Customers and partners can leverage Calabrio’s field services expertise for consulting, implementation and training to ensure a sound solution design, efficient deployment, and smooth transition to the contact center agents and supervisors.

Ongoing Training
Agents, supervisors and administrators must understand the capabilities of the software in order to maximize the benefits. In addition to implementation training, Calabrio provides ongoing training services to deepen or refresh training provided during implementation.