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Calabrio Support in US:
  • Please call us at:
    +1 (763) 592-4690 or
    +1 (800) 303-1248
  • Please email us at calabriosupport@calabrio.com to open a service request or trouble ticket and Technical Assistance Center (TAC) support. To submit an online TAC support request on our secure portal, please register at http://portal.calabrio.com and click on Support.  Product user guides are also available under the products section. Please email us at PDIHelpDesk@calabrio.com to open a service request for Project Planning, Design or Installation questions which are not on “live” Customer systems.

Calabrio Support in Canada
  • Please call us at: (English and French)
    +1 (450) 646-4774 or (877) 646-4774
  • Please email us at calabriosupport@calabrio.com to open a service request or trouble ticket and Technical Assistance Center (TAC) support. To submit an online TAC support request on our secure portal, please register at http://portal.calabrio.com and click on Support.  Product user guides are also available under the products section.
  • Please email us at PDIHelpDesk@calabrio.com to open a service request for Project Planning, Design or Installation questions which are not on “live” customer systems.

Customer Service is Our Priority

Support

Calabrio provides consulting, training and support services for the full range of Calabrio software.

Customer Service: Our priority

Calabrio, Inc. offers high quality customer support services to assist contact centers and our partners in implementing Calabrio software for excellent business results. Calabrio engineers have decades of cumulative contact center application and ACD/telephony experience. And, Calabrio offers several multilingual maintenance options to support our customers and partners.

Consulting and Implementation
We expect our customers to be expert at their business – we do not expect them to be expert at planning and deploying workforce optimization and unified desktop software. Customers and partners can leverage Calabrio’s field services expertise for consulting, implementation and training to ensure a sound solution design, efficient deployment, and smooth transition to the contact center agents and supervisors.

Ongoing Training
Agents, supervisors and administrators must understand the capabilities of the software in order to maximize the benefits. In addition to implementation training, Calabrio provides ongoing training services to deepen or refresh training provided during implementation.

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