Calabrio ONE: Move to the Cloud | Calabrio

There’s Never Been a Better
Time to Move to the Cloud

Why Move to Calabrio ONE Cloud?


Download our Cloud Toolkit to find out everything you need to know to finally embrace the cloud revolution. Find out how you can:

  • Future proof and scale your contact center with Calabrio ONE, the only true-cloud, enterprise grade WFO solution.
  • Leverage cloud-based AI and ML applications to unlock data-driven insights, predict trends and drive proactive changes.
  • Reinvent digital infrastructure and capabilities instantly, without a massive capital investment.
  • Get peace of mind with built-in security, business continuity and compliance leveraging state-of-the-art practices. Calabrio is committed to information security.
  • And more!

Click here for an overview of Calabrio ONE Cloud Service Offerings.
Learn more about the Calabrio ONE Cloud advantage in our product overview.

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Read how Assurity moved to the cloud to accommodate a growing contact center.

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Credit Union of Colorado

Learn how Credit Union of Colorado migrates to the cloud and adds Calabrio Analytics

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Greater Western Water

Discover how Cloud Solution enables Greater Western Water to pivot during COVID-19 pandemic

New features available in the cloud

Here are some new features available in Calabrio ONE Cloud that greatly improve your user experience:

300+ New or Enhanced Features​

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Calabrio ONE

  • Fully integrated, multi-tenanted suite​
  • Custom Reporting​
  • Business Intelligence​
  • Personalized Dashboards​
  • Expanded Integrations​
  • Modern, Intuitive User Interface
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Quality Management

  • Performance Coaching​
  • Evaluation Form Manager Redesign
  • QM Toolbox​
  • Redesigned UI and media player​
  • Embedded Analytics in Media Player​
  • Agent Profile Card and Dashboard
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Workforce Management

  • Calabrio Mobile App​
  • Self-Scheduling Package
  • Meetings​
  • Expanded Intraday Optimization tools​
  • Advanced Forecasting​
  • Enhanced Scheduling Functionality
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Calabrio Analytics

  • Phrase Optimizer​
  • Additional languages
  • AI and ML-Fueled Analytics in Media Player​
  • Sentiment analysis for calls and emails​
  • Speech-to-Text Bulk Export ​
  • Sentiment with Playback
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Data Management

  • Enhanced Reporting for Digital Channels
  • Enhanced Reporting for Speech-to-Text Analytics
  • Parameter AutoBind
  • Enhanced Word Cloud
  • Enhanced Dashboard and Formula Editor

Calabrio Cloud Now Promotion*

Still not convinced that now is the best time to make the move to Calabrio ONE Cloud? Make the move now and you could get all the benefits of the cloud and save up to 75% on cloud implementation services.

*Offer valid through December 31, 2023. Some conditions apply – speak to your sales representative for details.

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Legacy versions of Calabrio ONE are ending. What does this mean for you?

To provide the best possible service for our customers, we periodically sunset older versions of the Calabrio ONE suite.

These products have reached end-of-support:

– On-premises version 9.5 reached end-of-support on June 30, 2021
– On-premises version 10.4 reached end-of-support on November 30, 2021

The following applies to all end-of-life versions:
– You won’t have access to ongoing maintenance and support releases
– No further active development will occur on older releases
– Non-developmental support will continue
– You should upgrade to retain maintenance releases

These products have reached end-of-life:

– All on-premises versions of Calabrio ONE 9.4 and earlier
– All on-premises versions of Calabrio ONE 10.0 to 10.3
– All on-premises versions of Calabrio ONE 9.5 and 10.4 will reach end-of-life on June 30, 2024

The following applies to all end-of-life versions:

– You won’t be able to add additional seats or add-ons
– You won’t have access to ongoing maintenance and support releases
– No further active development will occur on older releases
– You must upgrade to retain support and maintenance releases


Learn why moving to Calabrio cloud will give you more flexibility and scalability

Updating your Calabrio ONE solution

Switching from on-premises to cloud may seem daunting, but we’ll guide you through each step. Here’s a general overview of the process from 9.x, 10.x, 11.x, or Calabrio Teleopti WFM to Calabrio ONE Cloud:


Steps to a more feature-rich experience

  • STEP 1

    Leverage the Cloud Now promotion to get all the benefits of the cloud and save up to 75% off cloud implementation services.

  • STEP 2

    Leverage your Calabrio reps to learn about all enhancements available in Calabrio ONE Cloud

  • STEP 3

    Execute your order and Statement of Work to schedule your Calabrio ONE cloud implementation

How can you get started?

Our team is ready to help you upgrade, go virtual and move to the cloud. Contact us for next steps.

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