Buyer’s Toolkit
Moving Your Contact Center to the Cloud
Moving Your Contact Center to the Cloud
Confidently embrace the cloud revolution by learning what constitutes the right cloud-based tech for your contact center. Click for instant access to each resource.
Our 23-piece buyer’s toolkit includes a rich
selection of content covering:
selection of content covering:
Cloud Contact Center Basics
4 Myths About On-Prem Contact Centers
You don’t want to be one of the 25% of contact centers that still haven’t transitioned any critical customer or agent operations to the cloud.
Cloud-Powered Contact Centers Do It Better
We at Calabrio know cloud is the better choice—not an equal option to on-prem—for all customer service organizations.
Cloud Empowers Managers to Lead Better
Only cloud can help managers nimbly steer their teams through—and protect their CX during—the unpredictable era in which we find ourselves.
Cloud Empowers Agents to Deliver a Better CX
Modern cloud WFM platforms can give agents the flexibility and autonomy they need to stay motivated and uphold high levels of service quality.
Cloud Gives Customers the Service They Want
A cloud-based CX can give contact center leaders a true, 360-degree view of customers.
The Truth About Cloud Data Security
Debunking Common Data Security Myths
Calabrio security experts sift through the confusion and provide insightful advice about cloud data security and compliance.
Keeping Up with Contact Center Cloud Security
What you need to know to make sure you choose a truly secure cloud-based platform for your contact center operations.
How the Cloud Uplevels Agent Skills
Cloud Is the Catalyst for Better Education in the Contact Center
Cloud enables a variety of significant agent training and coaching benefits that on-prem simply can’t match.
Cloud Promotes Better, More Effective New Hire Curriculum
Cloud-based contact center and training apps significantly enhance and expand what’s possible when it comes to agent training and coaching.
Cloud Fosters Better Real-Time Coaching and Continual Development
Cloud-based apps drive amplified, ongoing education that keeps agents highly skilled and able to adapt to any number of changing scenarios.
Cloud Better Prepares Teams for Whatever Tomorrow Brings
Cloud better prepares teams for whatever comes next—something we’ve all learned is a criticality given everything that’s happened in the last few years.
Important Considerations You May Not Have Thought About Yet
Make Moving to the Cloud Even Easier
Four tried-and-true ideas that can help you finally overcome any lingering fears about migrating to the cloud.
True Cloud vs Fake (Hosted) Cloud
Many WFO providers who market themselves as “cloud” aren’t actually true cloud solutions.
A Guide to Cloud Contact Center Solutions
Detailed answers to common cloud questions from leading solution providers.
What’s *Too Much* Downtime?
Assess if vendors will schedule an intolerable amount of planned daily or weekly downtime that could jeopardize your operations, customer experiences, and business.
Real Stories of Contact Center Success in the Cloud
4 Examples of Cloud ROI
Real-life examples of how four forward-looking contact centers use our true-cloud solution to drive efficiencies, improve agent performance, and more.
GE Appliances
Leaders paired Calabrio WFM with Amazon Connect to grow contact center efficiencies despite a pandemic-spurred volume increase and shift to remote work.
Delta Airlines
Its contact center migrated WFM to the Microsoft Azure Cloud and charted a new course for real-time adaptivity, 24/7 functionality, and expansion.
Greater Western Water
Contact center leaders empowered hybrid working and in-house PCI regulatory compliance processes with cloud-based WFM.
Assurity
The cloud helped Assurity dramatically improve answer times and decrease wait times after a fourfold increase in agents.
Leading Home Loan/Mortgage Broker
Their highly customizable dashboards provide a single, cloud-based view of contact center performance.
Support Services Group
This business process outsourcing company gained the flexibility it needed to power a large, complex contact center and future business expansion thanks to real-time, cloud WFM.
Credit Union of Colorado
Adopting the cloud and Calabrio Analytics helped this credit union save money and improve agent performance.
Pick a Cloud You Can Trust
Visit the Calabrio Trust Center to find out how we stay firmly committed to your data’s security and privacy.
