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Calabrio News

The Top Ten Takeaways from Calabrio Customer Connect (C3)

The Top Ten Takeaways from Calabrio Customer Connect (C3)

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The Eighth Time is the Charm: Calabrio Again Named a Top Workplace in Minnesota by the Star Tribune

The Eighth Time is the Charm: Calabrio Again Named a Top Workplace in Minnesota by the Star Tribune

If the past 18 months has taught us anything, it is that almost everything can change in a matter of days, let alone 365. So, I am ecstatic to say that something that has not changed is [...]

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When Plan Meets Reality: Calabrio Named a Visionary for the Fifth Consecutive Year in the 2021 Gartner Magic Quadrant for Workforce Engagement Management (WEM)

When Plan Meets Reality: Calabrio Named a Visionary for the Fifth Consecutive Year in the 2021 Gartner Magic Quadrant for Workforce Engagement Management (WEM)

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Hip Hip Hooray! Calabrio Customer is a Finalist for SWPP WFM Professional of the Year

Hip Hip Hooray! Calabrio Customer is a Finalist for SWPP WFM Professional of the Year

We’ve seen customers creatively step up to the challenges of this unique year—engaging their workforce and delivering on customer service expectations. We’re proud to share that one of these [...]

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Continuing Momentum: Calabrio Wins CUSTOMER Workforce Optimization Innovation Awards for Full WFO Suite and Speech Analytics

Continuing Momentum: Calabrio Wins CUSTOMER Workforce Optimization Innovation Awards for Full WFO Suite and Speech Analytics

2020 was a time of great change for the contact center. Agents began hosting their frontline communications with customers from home offices – fundamentally shifting how the workforce operates – [...]

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Calabrio Analytics UK

Calabrio Analytics UK

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Announcing the Winner of the C3 2020 Analytics Awards Program

Announcing the Winner of the C3 2020 Analytics Awards Program

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Promoting Openness and Flexibility: Calabrio and Genesys Engage

Promoting Openness and Flexibility: Calabrio and Genesys Engage

Calabrio is a company that has thrived through strategic partnerships. Whether long-term partnerships like Cisco or Avaya, or newer collaborations with Amazon Connect, Twilio or UJET, we deliver [...]

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Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

For customers and partners.

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