Promoting Openness and Flexibility: Calabrio and Genesys Engage - Calabrio
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Promoting Openness and Flexibility: Calabrio and Genesys Engage

Calabrio is a company that has thrived through strategic partnerships. Whether long-term partnerships like Cisco or Avaya, or newer collaborations with Amazon Connect, Twilio or UJET, we deliver value to customers by making the connection between their on-prem or cloud contact center to our leading workforce engagement management platform.

We see our services through the lenses of openness and flexibility — we want to work with what you have, not the other way around. Our recent Evolving World of Work study highlights the need for such flexibility; seventy percent of contact center managers expect customers will demand multiple forms of communication beyond voice.

With these goals in mind, today we’re announcing a new partnership with Genesys®, centered around the Genesys Engage™ solution. With its newly containerized multicloud architecture built using open standards, it’s now simpler for organizations to build a rich multivendor ecosystem and tailor their infrastructure, deployment and management models to fit their business.

You can learn more about the partnership in the official Genesys release. We’ll unveil more details about the integration from our side in the coming months. Until then, check out our Calabrio ONE overview page to learn about what we offer, and send us a message if you have any questions!

Ross Daniels
As Vice President of the Global Partner Organization at Calabrio, Ross Daniels is responsible for strategic technology and platform partners, reseller/channel partners, third party developer partners, services partners and system integrators. Ross identifies key growth opportunities through platform partner development and corresponding product integration programs. He also manages the integration of acquired technologies into the Calabrio ONE suite to create best-of-breed solutions. With more than 20 years of marketing, product marketing and product management experience in technology and telecommunications, Ross brings extensive expertise to Calabrio. Prior to joining Calabrio, Ross spent 18 years at Cisco where he served as the Senior Director of Collaboration Marketing for Cisco’s nearly $5B Collaboration business. There, he oversaw product positioning, solution messaging, collateral, channel engagement and go-to-market activities for Unified Communications, Conferencing, Telephony and Video Endpoints, and Customer Care/Contact Center. While at Cisco, Ross partnered with Calabrio to bring Calabrio’s WFO solutions into customers’ contact centers. Ross is also a seasoned speaker, having presented at numerous industry events including Voicecon/Enterprise Connect, Wireless Enterprise Symposium, Enterprise 2.0, Dreamforce, Frost & Sullivan Customer Contact, IWCE, Customer Interact, Cisco Collaboration Summit, and Cisco Live. Ross holds a Bachelor of Arts degree in English from Harvard University and a Master of Business Administration degree from Babson College.
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