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Retailers

HOW TO DRIVE A COMPETITIVE ADVANTAGE THROUGH THE CONTACT CENTER

Retailers have faced an increasingly turbulent and volatile industry for the past 20 years, as consumer expectations change and the pressure rises to deliver outstanding customer experiences. View our infographic to learn what retailers can do to drive a competitive advantage through the contact center.

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Can your WFO provider also give you the insights you need to improve customer experience?

As the only WFO provider to combine workforce management with speech, desktop, and text analytics in a single, unified suite, Calabrio ONE is built so that you can easily get the insight needed to operate and improve your contact center.

Snapshot of Calabrio's WFO solution

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