CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO
Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.
Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE
See how Erie Insurance achieved less than a 5% turnover rate since deploying Calabrio ONE.
Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE
Read how Americo Financial Life and Annuity increased their customer satisfaction rates by up to 20% since deploying Calabrio.
Wisconsin-Based Insurance Company Improves Agent Engagement with Calabrio
Learn how a medium enterprise insurance company increased the productivity of their contact center by 10-30% after deploying Calabrio software.
Maryland-Based Insurance Company Increases Contact Center Productivity by More than 30% After Deploying Calabrio
This case study of a medium enterprise insurance company is based on a November 2018 survey of Calabrio ONE customers by TechValidate, a 3rd-party research service.
4 Must-Have Tips to Improve Customer Experience
Download the tipsheet to learn 4 ways to improve the customer experience within your insurance company.
AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE
AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.
AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months
Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.
Forrester Research: The ROI of Calabrio ONE
Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.
Radial Builds Industry-Leading Analytics Program with Calabrio ONE
Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.
