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  • Products
    • Calabrio ONE
    • Call Recording
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    • By Industry
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    • Delivery Models
  • Resources
    • Definitive Guides
      • The CX Lab
      • Managing Remote Workers
      • Workforce Optimization
      • Performance Coaching
      • Workforce Management
      • Customer Interaction Analytics
      • Customer Experience
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      • Contact Center Reporting
    • Resource Center
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Case Studies & Testimonials

Nutrisystem Nourishes Contact Center, Agents, and Customers by Migrating to the Cloud

Nutrisystem Nourishes Contact Center, Agents, and Customers by Migrating to the Cloud

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Peckham Inc. Taps Calabrio ONE Analytics to Uncover Root Causes of Long Holds and Silence Times

Peckham Inc. Taps Calabrio ONE Analytics to Uncover Root Causes of Long Holds and Silence Times

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SaveOnSP Taps the Calabrio ONE Suite to Unite Mission-Critical Data Across Contact Center Applications

SaveOnSP Taps the Calabrio ONE Suite to Unite Mission-Critical Data Across Contact Center Applications

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Leading Home Loan and Mortgage Broker Achieves Cloud Contact Center Transformation Using Calabrio ONE

Leading Home Loan and Mortgage Broker Achieves Cloud Contact Center Transformation Using Calabrio ONE

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AAA Northeast Shrinks Highway Call Average Handle Time by 53 Seconds

AAA Northeast Shrinks Highway Call Average Handle Time by 53 Seconds

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GreenPath Grows Target-Audience Call Volumes by 150%

GreenPath Grows Target-Audience Call Volumes by 150%

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Delta Dental of Minnesota Improves First Contact Resolution by 20%

Delta Dental of Minnesota Improves First Contact Resolution by 20%

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Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring

Cummins Helps Mines Avoid Expensive Downtime with Innovative Remote Monitoring

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Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.

We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.

Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.

For customers and partners.

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