Calabrio helps Rackspace maintain superior customer satisfaction and agent engagement by better managing support tickets and scheduling to ensure the right number of agents are available at the [...]
See how the Credit Union of Colorado uses Calabrio solutions to maximize agent and customer satisfaction levels.
Polaris doesn’t consider itself to have a typical call center. While it has agents across six contact center sites, support groups tend to be smaller and more remote than most traditional call [...]
Tampa General Hospital increased their customer satisfaction rates by more than 35% since deploying Calabrio
Emblem Health uses Dynamic Scheduling to engage their workforce and reduce agent turnover
Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.
Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.
Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.
Grand Canyon University achieves collaborative QA with Calabrio.
At C3, César Martínez shared his best practices for WFO change management.
Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.
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