Case Studies & Testimonials

Polaris doesn’t consider itself to have a typical call center. While it has agents across six contact center sites, support groups tend to be smaller and more remote than most traditional call [...]

Tampa General Hospital increased their customer satisfaction rates by more than 35% since deploying Calabrio

Emblem Health uses Dynamic Scheduling to engage their workforce and reduce agent turnover

Paychex is now able to cut across the business to get organizational-level insights, something the company’s leaders have deemed critical.

Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.

Radial uses Calabrio ONE, deployed in the cloud to drive a sophisticated analytics program.

Grand Canyon University achieves collaborative QA with Calabrio.

At C3, César Martínez shared his best practices for WFO change management.

At C3, Jaslyne Dolak shared her methods for change management around a new WFO tool.

At C3, Mike Hedin shared best practices for rolling out a WFO tool globally.