Microlearning Video: QM Best Practices: Coaching and Training Agents | Calabrio

QM Best Practices:

Coaching and Training Agents

Let agents score their own customer interactions? … Are we crazy?!? Just one of the innovative ways to coach and train your agents!

Watch the video below for ideas about how to coach and train your agents:


Watch More Learning Videos from Calabrio

Calabrio Analytics

Looking to understand the true voice-of-the-customer? Enter Calabrio Analytics. Analyze 100% of your conversations—including calls, emails, chats, social posts—to drive actionable results for your larger organization.

Calabrio Quality Management

Find out how Calabrio Quality Management allows you to review and assess the performance of individual agents and teams—with minimal time and effort.

Calabrio Workforce Management

Empowered agents perform better and create more loyal customers. It’s all about getting the right people, in the right place at the right time using an easy to navigate solution.

Calabrio Call Recording

Calabrio Call Recording is an enterprise recording solution that allows you to prove adherence to regulations, clear up transaction disputes, and defend the interest of the business while still upholding excellence in customer service.

Start typing and press Enter to search

Send this to a friend