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Customer Experience

Today 9 in 10 companies today compete primarily on the basis of customer experience. This age of customer-centricity gives the contact center a tremendous opportunity to elevate its influence—the modern, multi-channel contact center is the often a customers’ main touch point with your business and your brand. Read on to learn how you can improve customer experience in your contact center.

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The whole organization is a customer service center – not everyone knows it yet!

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