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Home » Workforce Optimization » Is Your Contact Center Doing Enough to Retain Customers? [Infographic]
CMOs agree that customer retention is one of the most critical measures of a brand’s health. So why do less than half of senior leaders believe their customer experience is “satisfactory or better?”
Understanding the customer has always been critical for business growth, but the evolution of customer expectations and increased cost of losing a customer makes capturing its voice more valuable than ever. This is where the contact center can help.
The infographic below depicts the impact of the goldmine of insights hiding inside your contact center.
To learn even more about how you can better understand your customers, download, Success in The Experience Era: Connecting Customer and C-Suite.
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian.
We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management and personalized coaching.
Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
For customers and partners.