Boost Your CX Skills with Help from Calabrio and Rockstar CX

Our recent Evolving World of Work report showed how customer expectations are only rising. Are you prepared to tackle the challenges of our new working world?

Calabrio and James Dodkins want to help! He has now made his award-winning customer experience certification program available online — and you can apply now for a sponsorship!

Hear it from Dodkins himself:

Throughout the program, you’ll learn valuable lessons on enhancing your personal CX profile, including:

• How to connect with your customers at a deeper level
• How to look at your business from the ‘outside-in’ and understand your customers’ true needs
• How to map the customer journey, identify places to improve and deliver Successful Experience Outcomes

Here’s an overview of the Accredited Customer Experience Specialist program, courtesy of Dodkins’ Rockstar CX site:

The ACXS is a new customer experience training and certification program designed specifically for customer experience professionals who need powerfully simple and immediately impactful tools, techniques, frameworks and mindsets that when applied will radically improve the experience that their company delivers to their customers, gaining a lasting advantage in their industry. Now available online, on demand, on your terms.

We only have a few seats left, so apply now to be considered for a sponsorship! 

Calabrio 

Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact centre, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact centre as a brand guardian. We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalised coaching. Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business. For customers and partners.