C3 2018 Speaker Spotlight: Q&A with Caryn Yurkstas, Paychex

With Calabrio Customer Connect (C3) 2018 fast approaching, we’re highlighting some of our customer presenters on the Calabrio blog in a Speaker Spotlight series.

Caryn Yurkstas, senior workforce management analyst at Paychex, will be sharing how her organization implemented a lab environment and how it has benefitted their contact center. C3 2018 takes place September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville, TN.

Name: Caryn Yurkstas

Company: Paychex

Title: Senior Workforce Management Analyst

Experience: 14 years with Paychex, 12 years in workforce management

Q: What are you most looking forward to for C3 2018 and why?

Caryn: I am looking forward to meeting other Calabrio users to see how other companies are using Calabrio in their environments. The user community is a wealth of knowledge. I am also looking forward to learning new things from the sessions as well as learning about new features that are on the horizon.

Q: What are you passionate about?

Caryn: I am passionate about partnering with our contact centers and being their go-to resource for WFM. I enjoy answering any questions they may have, training new managers/supervisors/agents on the importance of workforce and working with them to find solutions to any problems. Outside of work I am passionate about my family (including my spoiled kitty).

Q: Why should people attend your session, Testing the Waters: Why You Need a Lab? What will they learn?

Caryn: Until this year we never had a lab environment to test with. It has been such a wonderful tool for us. We tested out a newer version of Calabrio and had our business units also go through user acceptance testing. We have also used it to try new items out like workflows. It’s been very helpful because we didn’t need to touch anything in our live environment that could’ve caused issues. I would like others to walk away understanding how having a lab environment will benefit them too.

Q: The theme of this year’s conference is Amplify the Connection. What’s one song you’d love to hear amplified at the C3 customer appreciation party?

Caryn: I’m a big Def Leppard fan, so “Pour Some Sugar on Me,” “Photograph” or “Let’s Get Rocked.”

About Calabrio Customer Connect (C3)

Calabrio’s annual user conference, Calabrio Customer Connect (C3), is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practices and lessons learned with your peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.

Ella McKown

Ella McKown, Sr. Customer Marketing Specialist, is responsible for creating captivating moments for Calabrio customers. Ella works to amplify customer stories and foster relationships, while adding joy to our customers’ experience. She joined Calabrio in 2020 and has been a B2B tech marketer for six years. She holds a B.A. in Business Leadership and French from the University of Puget Sound.