Calabrio Customer Connect (C3) begins tonight! We can’t wait to see you all there. Here is the last installment of our 2018 Speaker Spotlight series.
Nicole Price, customer experience manager at Radial, a bpost company, will be presenting on leveraging Calabrio to drive First Contact Resolution, and separately on how to break down data silos with metadata. C3 2018 takes place September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville, TN.
Name: Nicole Price
Company: Radial, a bpost company
Title: Customer Experience Manager
Experience: 8.5 years, though I transitioned from eBay to eBay Inc., which became Radial.
Nicole: Last year I came away with a lot of great ideas to implement, and clear direction on how to do so. I’m looking forward to the same this year, reconnecting with folks I met last year and getting face-time with all the great people at Calabrio that support us!
Nicole: Being the best, and helping Radial to do the same. Also, I am passionate about the development of women in the workplace.
Outside of work, I love spending time with my husband and fur babies.
Nicole: First Contact Resolution is an enigma that so many companies want to solve for, but can struggle to wrap their brains around if they aren’t looking at the right data. FCR leads to reduced customer effort, which drives loyalty, and I look forward to sharing how you can leverage Calabrio’s tools to drive that.
I am also co-presenting on metadata integrations with Robin Gomez and Nate Isham, and we are excited to share how you can break down data silos by integrating a wide scope of data into Calabrio. We’ll share our use cases (and why it is important to us), talk a little about the technical integration, and hopefully leave you inspired to embrace all the data in your organization!
Nicole: “Don’t Stay Home,” by 311.
Calabrio’s annual user conference, Calabrio Customer Connect (C3), is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practices and lessons learned with your peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.