Let the countdown begin, we’re less than one month away from C3! Here’s another installment of our Calabrio Customer Connect (C3) 2018 Speaker Spotlight series.
Rob Morrissey, senior manager of partnerships and emerging products at TD Ameritrade, will be sharing how his company is using artificial intelligence to manage customer interactions and why contact centers of all sizes should consider this technology to improve the customer experience. C3 2018 takes place September 10-13 at the Gaylord Opryland Resort & Convention Center in Nashville, TN.
Name: Rob Morrissey
Company: TD Ameritrade
Title: Senior Manager, Partnerships and Emerging Products
Experience: 9 years at TD Ameritrade
Rob: This will be my first time attending C3, as our firm is new to the Calabrio WFM and Call Recording suite, so, I’m looking forward to everything! I am looking forward to conversing with and learning from experienced users and setting ourselves up for success as we move forward.
Rob: Finding high-tech, high-touch solutions to meet the increasingly complicated needs of our clients and our contact center, while working to exceed the continually rising level of client expectations.
Outside of the office, I enjoy spending time with my wife and kids, working in my yard, watching sports and playing golf.
Rob: There is a lot of news about artificial intelligence and how it is going to change how we live and do business. This presentation aims to help the audience understand how they can start down the path of utilizing AI to impact their business bottom line.
Rob: “The Ones That Like Me,” by Brantley Gilbert.
Calabrio’s annual user conference, Calabrio Customer Connect (C3), is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practices and lessons learned with your peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.