Your contact center is a superhero? You might be surprised—after all, contact centers are often:
Not exactly the standard definition for a superhero. But for customer-centric organizations, the term “contact center superhero” is an accurate—and multi-faceted—description. It’s up to you whether or not you endow your contact center with exceptional, superhuman abilities, so your company truly can become customer-centric.
The heart of a customer-centric organization is the contact center. This is the frontline to your customers, the source and sustenance for the customer intelligence lifeblood critical to your success. Companies that are superheroes:
It makes sense that superhero contact centers need to be staffed by exceptional people with distinct skill sets. These stellar agents:
And, as you can imagine, it takes a special kind of leader to create and maintain a superhero contact center staffed by superhero agents.