Case Studies & Testimonials
Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.
CALABRIO NAMED ONLY MAY 2019 GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE FOR WORKFORCE ENGAGEMENT MANAGEMENT
Read a complimentary copy of the 2019 Gartner Peer Insights ‘Voice of the Customer’: Workforce Engagement Management Market report to learn more about Calabrio’s Customers’ Choice distinction and why Calabrio is ranked by its customers as a leading workforce optimization vendor.
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New York Community Bancorp Chooses Calabrio Over Aspect
New York Community Bancorp saw a return on investment (ROI) in 9-12 months after deploying Calabrio ONE.
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January 1, 2018
Jysk Fynske Meider exceeds expectations using Calabrio Teleopti WFM
Jysk Fynske Meider uses Calabrio Teleopti WFM to offer management clear insights and measure its contact center’s targets.
AXA Seguros Mexico Replaces NICE with Calabrio ONE and Sees ROI in Just 3-6 Months
Learn how AXA saw an ROI on their investment with Calabrio in 3-6 months.
CEGA gains time and cost savings using Calabrio Teleopti WFM
Calabrio Teleopti WFM helped CEGA maintain high levels of customer service and staff engagement.
Beverage Manufacturer Protects the Bottom Line with Calabrio Analytics
Coffee Company tracks coupon effectiveness with Calabrio Analytics.
Credit Union Streamlines Contact Center with Calabrio ONE
Midwestern Credit Union gains contact center efficiency with Calabrio ONE.
Successful WFM implementation supports employee engagement at OTTO Service Centers
OTTO accelerates forecasting activities for millions of shifts with Calabrio Teleopti WFM.
Republic Services Increases Sales and Revenue with Calabrio ONE
Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.
Equiniti uses Calabrio Teleopti WFM to empower their agents with gamification and self-scheduling
Read how Equiniti improved customer experience and reduced the impact of unforeseen change in their contact center.
Insurance Company Automates Contact Center Scheduling with Calabrio Workforce Management
Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.
Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics
Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.
Virteva Gains Deep Business Insights with Calabrio ONE
IT managed service provider streamlines contact center operations and improves quality.
Forrester Research: The ROI of Calabrio ONE
Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.
AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE
AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.
Consumer Products Company Improves Customer Experience with Calabrio ONE
Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.
Delta goes to the cloud with Teleopti WFM
Delta strengthens its global operations with Teleopti’s cloud-based Advanced WFM package.
To Bring the Human Element Back to Call Centers, It’s All About the Data
Houston Methodist improves agent coaching with Calabrio ONE.
CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO
Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.
Broad River Retail Elevates Service Levels by 20% with Teleopti WFM
Broad River Retail chose Teleopti WFM and increased productivity in their contact center.
Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce
IT Services Company streamlines multiple contact centers with Calabrio ONE.
Clothing Retailer Manages Escalations with Calabrio Analytics
Retailer develops contact center agent training with the help of Calabrio Analytics.
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Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.
Read how Equiniti improved customer experience and reduced the impact of unforeseen change in their contact center.
Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.
Polaris doesn’t consider itself to have a typical call center. While it has agents across six contact center sites, support groups tend to be smaller and more remote than most traditional call center operations. Read the full case study here.
Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.
IT managed service provider streamlines contact center operations and improves quality.
Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.
Vitas Healthcare has experienced increased insights into customer behavior since deploying Calabrio software. Read how here.
AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.
Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.
Delta strengthens its global operations with Teleopti’s cloud-based Advanced WFM package.
Houston Methodist improves agent coaching with Calabrio ONE.
California Department of Healthcare Services saw an ROI in 3-6 months after deploying Calabrio ONE.
Emblem Health uses Dynamic Scheduling to engage their workforce and reduce agent turnover
Large enterprise retailer chose Calabrio for its scalability and ease of use. Read the case study here.
See how the Credit Union of Colorado uses Calabrio solutions to maximize agent and customer satisfaction levels.
Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.
Broad River Retail chose Teleopti WFM and increased productivity in their contact center.
IT Services Company streamlines multiple contact centers with Calabrio ONE.
Read how a fortune 500 company increased customer satisfaction rates by more than 35% since deploying Calabrio ONE.
Flight Centre saw a return on investment (ROI) in 6-9 months after deploying Calabrio software.
Retailer develops contact center agent training with the help of Calabrio Analytics.
