Customer Success Stories - Calabrio

Case Studies & Testimonials

Organizations in every sector are leveraging Calabrio technologies to transform their business. We couldn’t be more proud.

CALABRIO NAMED ONLY MAY 2019 GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE FOR WORKFORCE ENGAGEMENT MANAGEMENT

Read a complimentary copy of the 2019 Gartner Peer Insights ‘Voice of the Customer’: Workforce Engagement Management Market report to learn more about Calabrio’s Customers’ Choice distinction and why Calabrio is ranked by its customers as a leading workforce optimization vendor.

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Credit Union Streamlines Contact Center with Calabrio ONE


Midwestern Credit Union gains contact center efficiency with Calabrio ONE.

January 1, 2018


Successful WFM implementation supports employee engagement at OTTO Service Centers


OTTO accelerates forecasting activities for millions of shifts with Calabrio Teleopti WFM.


Republic Services Increases Sales and Revenue with Calabrio ONE


Waste Solutions Company drives growth through quality initiatives supported by Calabrio ONE.

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Equiniti uses Calabrio Teleopti WFM to empower their agents with gamification and self-scheduling


Read how Equiniti improved customer experience and reduced the impact of unforeseen change in their contact center.


Insurance Company Automates Contact Center Scheduling with Calabrio Workforce Management


Calabrio WFM helps reduce overstaffing and streamline insurance contact center operations.


Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics


Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.

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Virteva Gains Deep Business Insights with Calabrio ONE


IT managed service provider streamlines contact center operations and improves quality.

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Forrester Research: The ROI of Calabrio ONE


Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.


AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE


AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.


Consumer Products Company Improves Customer Experience with Calabrio ONE


Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.


Delta goes to the cloud with Teleopti WFM


Delta strengthens its global operations with Teleopti’s cloud-based Advanced WFM package.


To Bring the Human Element Back to Call Centers, It’s All About the Data


Houston Methodist improves agent coaching with Calabrio ONE.


CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO


Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.


Broad River Retail Elevates Service Levels by 20% with Teleopti WFM


Broad River Retail chose Teleopti WFM and increased productivity in their contact center.


Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce


IT Services Company streamlines multiple contact centers with Calabrio ONE.

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Clothing Retailer Manages Escalations with Calabrio Analytics


Retailer develops contact center agent training with the help of Calabrio Analytics.


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Contact Lens Retailer Avoids Costly Fines with Calabrio Analytics

Contact Lens Retailer protects revenue and improves efficiency with Calabrio Analytics.

Virteva Gains Deep Business Insights with Calabrio ONE

IT managed service provider streamlines contact center operations and improves quality.

Forrester Research: The ROI of Calabrio ONE

Learn how switching to Calabrio ONE brought a customer a 546% ROI in this Total Economic Impact (TEI) report from Forrester Research.

Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh

Vitas Healthcare has experienced increased insights into customer behavior since deploying Calabrio software. Read how here.

AmTrust Financial Scales its Contact Center for Growth Using Calabrio ONE

AmTrust Financial saw increased agent engagement and reduced agent turnover with a scalable Calabrio WFO deployment.

Consumer Products Company Improves Customer Experience with Calabrio ONE

Floor Care Product Manufacturer improves efficiency and quality with Calabrio Quality Management.

Delta goes to the cloud with Teleopti WFM

Delta strengthens its global operations with Teleopti’s cloud-based Advanced WFM package.

To Bring the Human Element Back to Call Centers, It’s All About the Data

Houston Methodist improves agent coaching with Calabrio ONE.

California Department of Health Care Services Increases Customer Satisfaction Rate by >45% After Deploying Calabrio

California Department of Healthcare Services saw an ROI in 3-6 months after deploying Calabrio ONE.

Emblem Health Enjoys Great Customer Service with Calabrio

Emblem Health uses Dynamic Scheduling to engage their workforce and reduce agent turnover

Large Enterprise Retail Company Chose the Unified Calabrio ONE Suite

Large enterprise retailer chose Calabrio for its scalability and ease of use. Read the case study here.

Credit Union of Colorado maximizes agent and customer satisfaction levels with Calabrio

See how the Credit Union of Colorado uses Calabrio solutions to maximize agent and customer satisfaction levels.

CREDIT UNION OF COLORADO BOOSTS CSAT SCORES WITH CALABRIO

Credit Union of Colorado improves agent engagement by involving them in designing a quality process. The result? Improved CSAT scores from members.

Broad River Retail Elevates Service Levels by 20% with Teleopti WFM

Broad River Retail chose Teleopti WFM and increased productivity in their contact center.

Getronics Leverages Calabrio Quality Management to Support an Expanding Virtual Workforce

IT Services Company streamlines multiple contact centers with Calabrio ONE.

Fortune 500 Telecommunications Services Company Leaves Verint, Sees Over 35% Improvement in Customer Satisfaction with Calabrio

Read how a fortune 500 company increased customer satisfaction rates by more than 35% since deploying Calabrio ONE.

Flight Centre Reduces Hold Times with Calabrio

Flight Centre saw a return on investment (ROI) in 6-9 months after deploying Calabrio software.

Clothing Retailer Manages Escalations with Calabrio Analytics

Retailer develops contact center agent training with the help of Calabrio Analytics.

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