Contact Center White Papers & Reports | Calabrio

You + Calabrio Library

Calabrio offers many technical solutions to help you do your job better but keeping up with them all is a challenge. Calabrio + You is a collection of examples of how Calabrio can help elevate your contact center to the center of customer and employee engagement for your organization. From how to use the entire suite, to best practices for success, to use cases and case studies, to creative suggestions on how to use Calabrio ONE – find it all here.

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Avoid Manually Managing Seasonal Staff with Dynamic Availability

Give employees the flexibility to choose when they want to work without increasing your administrative overhead.

Motivating and Rewarding Agents

Busted! See some of the unique ways Calabrio clients have developed to motivate and reward their agents!

Creating a Quality Standards Definition Document

Learn how to create a Quality Standards Definition Document that will help your organization reach its goals.

Calibrating Evaluators

While your Evaluators are evaluating Agents, who’s evaluating the Evaluators? Learn how Calabrio QM’s built-in Calibration function helps an organization do just that.

Calabrio Call Recording

Calabrio Call Recording is an enterprise recording solution that allows you to prove adherence to regulations, clear up transaction disputes, and defend the interest of the business while still upholding excellence in customer service.

Calabrio Quality Management

Find out how Calabrio Quality Management allows you to review and assess the performance of individual agents and teams—with minimal time and effort.

Calabrio Workforce Management

Empowered agents perform better and create more loyal customers. It’s all about getting the right people, in the right place at the right time using an easy to navigate solution.

Calabrio Analytics

Looking to understand the true voice-of-the-customer? Enter Calabrio Analytics. Analyze 100% of your conversations—including calls, emails, chats, social posts—to drive actionable results for your larger organization.

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