CX is the most important aim of contact centres today and many professionals in the industry believe the customer service experience will impact brand loyalty even more than before the pandemic. As businesses prepare to transition from survive to thrive mode, now is the perfect time to look back on lessons learned and come up with a plan to re-invigorate your contact centre strategy and test your current CX knowledge.
Delivering exceptional customer experiences comes down to giving more – including ensuring agents receive the same level of TLC as customers, introducing best practice processes and deploying the right technology. Here are a few ideas for inspiration:
Save the date for Calabrio’s Big CX Quiz on Wednesday, May 5, 2021
At Calabrio, we have joined forces with James Dodkins, the Customer Experience Rockstar and host of Amazon Prime’s ‘This Week in CX’ to present our first annual quiz, giving contact centre professionals the opportunity to test their customer experience expertise and learn new strategies on how to achieve CXcellence.
As James says, “CX makes the world go round but how much do you really know about making it memorable and impactful for your company? True CXcellence is about giving more, and in the 2021 Big CX Quiz we are focusing on improving experiences for customers, teams and organisations alike. We promise you’ll walk away recharged, re-inspired and reconnected.”
With the focus on giving more, the top four winners of Calabrio’s ‘Big CX Quiz’ will each receive cash prizes that can be donated to the charity of their choice. For more information and to register, click here. For additional ideas and inspiration on how to improve CX, download Calabrio’s latest survey “State of the Contact Centre 2021: Cloud is here. What’s next?”