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Remote Workforce Management (WFM) Solutions

Empower Agents, Anywhere

Maximize the efficiency of your virtual or hybrid contact center with future-ready remote workforce optimization tools built for the way you work now.

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$2.7M

Increase in Annual Top-Line Revenue

$1.5M

in Workforce Savings Per Year

20%

Decrease in Average Handle TIme

25%

Decrease in Agent Attrition
4.7 (101 Reviews)
4.5 (324 Reviews)
4.5 (264 Reviews)
4.8 (43 Reviews)

Trusted by global brands

AI-Powered Workforce Outcomes

Explore real-world use cases that power results for businesses like yours.

Cut Agent Attrition by 25%

GE Appliances uses Calabrio ONE to engage and retain its remote workforce, driving cost per call down 15% while growing adherence by 20%.

Spend 40% Less Time on Scheduling

At Wix, comprehensive WFM drives faster, more accurate scheduling, fueling lower shrinkage, faster resolutions, and a 3% CSAT increase.

Skyrocket Top-Line Revenue by $2.7M

Peckham harnesses complete Conversation Intelligence to reduce AHT, lower customer wait times, and unlock incredible revenue gains.

Calabrio ONE Demo

One Suite. Everything You Need for Remote Team Performance.

Explore the Calabrio ONE suite with an interactive demo.

Demo Type

Feature

Remote Contact Center WFM

Manage, Engage, and Empower Your Virtual Contact Center Agents

Effectively manage and optimize your distributed workforce with Calabrio’s remote workforce management solutions.

 

Leverage the world’s most advanced WFM platform, and unlock the intelligence you need to anticipate, adapt, and act no matter where your agents are located.

Optimize scheduling and boost virtual team engagement with comprehensive remote WFM software.

Gain full visibility into live interactions and workflows with real-time monitoring and screen recording. See behaviors as they happen and analyze post-call activity to uncover process gaps, inefficiencies, or training needs.

Don’t just visualize data. Uncover insights. Connect all of your data from across the Calabrio ONE suite and boost performance with a single source of truth.

Conversational. Intelligent. Built for agent autonomy. Agent Assist, our Agentic AI-powered workforce assistant empowers teams with seamless self-service across daily scheduling needs. From shift changes and time-off requests to overtime options, agents get compliant, context-aware answers—with no tickets, no delays, and no guesswork.

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ROI Calculator

See the Calabrio ONE Difference

Empowered with the world’s most advanced workforce engagement platform, what could your workforce, deliver for your business? Use our ROI calculator to see the difference that only Calabrio ONE can deliver.
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Remote Workforce Optimization Software

Unleash the Full Potential of Your People

Transform the way your contact center works. Transform the way your customers see your brand.

Why Calabrio

Innovation That Outpaces the Competition

Only Calabrio ONE unites AI-driven workforce optimization, conversation intelligence, and agent engagement into a fully integrated suite that adapts to your unique needs. Just ask our customers.

Calabrio ONE

Gartner Rating
4.5
340 Reviews
G2 Rating
4.2

326 Reviews

Average Time to ROI

22 Months

Feature Item
91%
G2 Satisfaction Score
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Verint

Gartner Rating
4.2
140 Reviews
G2 Rating
4.2

270 Reviews

Average Time to ROI

31 Months

Feature Item
46%
G2 Satisfaction Score
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NiCE WFM

Gartner Rating
4.3
1,721 Reviews
G2 Rating
4.2

475 Reviews

Average Time to ROI

35 Months

Feature Item
51%
G2 Satisfaction Score
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Aspect Workforce

Gartner Rating
4.2
305 Reviews
G2 Rating
4.2

88 Reviews

Average Time to ROI

27 Months

Feature Item
55%
G2 Satisfaction Score
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Calabrio ONE WEM Features

Workforce Empowerment That’s Focused on You

When we say comprehensive, we mean it. Calabrio is constantly upgrading existing functionality and innovating new features to meet the workforce management needs of our customers.

Coaching and Mentoring

Eliminate the complexity of managing coaching and performance across disparate tools. Seamlessly conduct coaching sessions, document interactions, and track agent progress against key metrics. Spend less time on administration and more on impactful agent development.

Maximized Mobility

Calabrio offers a self-service mobile app for easy self-scheduling. Frontline agents easily communicate their requests and absences wherever they are, as well as stay up to date with any schedule changes.

Time Management

Dynamic scheduling and availability offer choices for agents while also balancing the needs of the contact center to drive better agent engagement without sacrificing customer service.

Interaction Summary

Automate time-consuming after-call work while providing faster access to actionable insights. Interaction Summary delivers dynamic, AI-generated summaries that streamline analysis and empower agents with faster feedback that they can quickly translate into better customer experiences.

Auto QM

Ditch your spreadsheets and automate evaluations for 100% of customer interactions with the fully configurable Auto QM solution. Use a pre-built library of expert-tested evaluation questions or create and fine-tune custom questions aligned to your business needs.

GenAI Sentiment Analysis

Train smarter and improve experiences by understanding how your customers feel—and why—with accurate, customizable GenAI-powered sentiment analysis. Track agent and customer sentiment shifts throughout interactions, pinpoint causes, and take action to improve faster.

Intraday Management

Agents have the flexibility to take on overtime or take voluntary time off for unforeseen changes in staffing requirements, all while keeping the needs of the business in mind.

Shift Bidding

Provide employees with the ability to have their say in their preferred schedule, while also providing the organization with a scheduling tool that’s aligned with key business priorities and KPIs.

Vacation Planner

Save time and money, freeing up valuable resources and eliminating paper-based vacation and time-off approvals. Employees book absences autonomously via the MyTime portal or app, and receive manual or automated approvals based on business rules.

Case Studies

A Trusted Ally to Leading Brands That Engage And Empower Remote And Hybrid Teams

Calabrio ONE is trusted by Fortune 500 brands and counted on by top technology partners. See how we’ve helped leaders in an array of industries transition to remote and hybrid models—sometimes virtually overnight—and get the most out of their talented teams.

Scheduling issues were eating up the Shopify Workforce Planning team’s time. Implementing modern, automated scheduling tools saved them more than 40 hours per week on vacation planning alone while simplifying global complexity. 

 

“The flexibility and mobility of Calabrio has enabled us to expand operations to meet an international audience, as well as to schedule a global, remote agent workforce.”

 

Travis Desjardins
Workforce Manager
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State of the Contact Center 2025

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Customer Reviews

Leaders in Workforce Management Customer Satisfaction

See why customers choose Calabrio to quickly turn insights into revenue-boosting action.

“This is the best system to use for workforce management in the BPO industry. Live monitoring of employees status and schedules to avoid lost hours. You can also access daily records of agents' workflows. Work avoidance can be easily determined by this tool.”

Charles Angelo V

Outsourcing/Offshoring Quality Analyst

“We have a global workforce and Calabrio has been absolutely instrumental in allowing us to schedule and manage coverage worldwide.”

Lisa P

Enterprise Workforce Analyst

“I was a long-term user of a different WFM tool when I started using Calabrio to assist with forecasting and scheduling. It was a very intuitive learning curve to input call volumes and forecasts based on historical drivers. I find it very easy to set up new users and build schedules.”

Brian W

Mid-Market Workforce Management Planner

Featured Resources

Workforce Management

Introducing Calabrio Workforce Intelligence: Redefining Workforce Management with AI at the Core 

Sep. 15, 2025
Read More
Workforce Management

Introducing Calabrio Agent Assist: The Next Leap in Agentic AI for Contact Centers

Aug. 13, 2025
Read More

The Total Economic Impact Report

Aug. 22, 2025
Read More

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