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Calabrio ONE
A unified, cloud-based platform for workforce optimization.

Over 500+ Five Star Reviews

Over 500+ Five Star Reviews
- Calabrio Workforce Intelligence
  - Workforce Management
    
    Forecasting and Scheduling
    
    Real-Time Adherence
    
    Agent Assist
    
    Agent Self-Scheduling
- Conversation Intelligence
  - Quality Management
    Build better brand experiences
  - Interaction Analytics
    Voice-of-customer and performance insights
    
    Omni Agent Intelligence
  - Bot Analytics
    Boost chatbot and voicebot performance
  - Call Recording
    Capture every point of contact with your customers
- Platform
  - AI Tools for Contact Center
    Drive business outcomes with integrated Al
  - Performance Management
    Empower agents and maximize coaching impact
  - GovSuite
    FedRAMP®️ Authorized Contact Center Solution
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Turn raw interaction data into insights.
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Learn more how our team of experts can help your contact center
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Over 500+ Five Star Reviews

Over 500+ Five Star Reviews
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Over 500+ Five Star Reviews Leaders for contact center workforce

Over 500+ Five Star Reviews Leaders for contact center workforce
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EN Calabrio Success Center

Redefining Performance: The New Blueprint for Contact Center Excellence

Register Live Session Register Semi-Live Session

The contact center is undergoing a renaissance.

Once viewed as cost centers, today’s high-performing contact centers are transforming into strategic hubs of insight, innovation, and value creation. At the heart of this transformation? A modern approach to Performance Management—one that reimagines coaching, accountability, and growth through a unified lens.

Join Calabrio’s thought leaders for a bold conversation on driving agent excellence and customer impact in 2025 and beyond. This isn’t about incremental improvement. It’s about rethinking performance as a dynamic, data-fueled cycle that continuously aligns people, processes, and platforms.

This session will explore:

Why the traditional coaching model is broken—and what a modern, intelligence-led approach looks like

The shift from siloed systems to a unified Workforce Engagement Management (WEM) stack where Quality Management (QM), Workforce Management (WFM), and Analytics feed a single performance loop.

A five-stage Performance Management framework as a blueprint for agility and continuous growth

How AI and embedded analytics are transforming supervisors into strategic enablers—not just schedulers or scorekeepers

Why performance visibility for agents isn’t just a benefit—it’s a business advantage

Live session

June 3, 2025

10am ET | 3pm BST

Register Live Session

Semi-live Session

June 4, 2025

3:00 pm AEST/ 10:30 am IST

Register SEMI-live Session

Speaker bio

Terri Kocon

Product Marketing Manager

Therese Fruth

Sr. Enablement Program Manager