Verint + Calabrio: Better Together
Stronger Together, Starting Now
Verint and Calabrio have come together as one company with one mission: helping brands automate CX workflows and deliver measurable business outcomes. The combined organization holds more than 40% of the global workforce engagement management market, serves approximately 85% of the Fortune 500, and manages workflows for roughly five million agents across more than 100 countries.
The products you know and trust are not going anywhere—they are getting stronger. There will be no forced migration or disruptive platform consolidation, and no products are being targeted for end of life. Our goal is to deliver more value to every customer, faster.
For Verint Customers
The combination with Calabrio expands your options and accelerates innovation on the platform you already rely on.
Combined engineering teams are delivering new capabilities at a faster pace, directly benefiting your existing deployment.
Calabrio’s acclaimed workforce and quality tools are now available to Verint customers, offering greater flexibility to match the right solution to your environment.
The combined organization holds the industry’s largest contact center dataset, making AI models and analytics smarter over time—for every customer.
Faster Innovation
Combined engineering teams are delivering new capabilities at a faster pace, directly benefiting your existing deployment.
Expanded WEM and Quality Options
Calabrio’s acclaimed workforce and quality tools are now available to Verint customers, offering greater flexibility to match the right solution to your environment.
A Larger Data Advantage
The combined organization holds the industry’s largest contact center dataset, making AI models and analytics smarter over time—for every customer.
For Calabrio Customers
Calabrio customers already have direct access to Verint’s AI-powered bots—no migration, no new infrastructure required. Brands can quickly see tangible business outcomes through AI-powered bots including:
Unlimited scheduling flexibility integrated directly into Calabrio WFM.
Query your interaction data in plain language through your Calabrio Conversation Intelligence application.
Real-time in-call knowledge retrieval, coaching, and automated postcall wrap-up.
Agentic AI that autonomously answers questions and resolves customer interactions across voice, digital, and messaging channels.
Verint TimeFlex Bot™
Unlimited scheduling flexibility integrated directly into Calabrio WFM.
Verint Genie Bot™
Query your interaction data in plain language through your Calabrio Conversation Intelligence application.
Verint Agent Copilot Bots™
Real-time in-call knowledge retrieval, coaching, and automated postcall wrap-up.
Verint Intelligent Virtual Assistant™
Agentic AI that autonomously answers questions and resolves customer interactions across voice, digital, and messaging channels.
What’s Next
This is only the beginning. The combined Verint and Calabrio organization is committed to continuous innovation across the entire portfolio—delivering stronger outcomes for every customer. The best is yet to come.
