Verint + Calabrio: Better Together
Stronger Together, Starting Now
Verint and Calabrio have come together as one company with one mission: helping brands automate CX workflows and deliver measurable business outcomes. The combined organization holds more than 40% of the global workforce engagement management market, serves approximately 85% of the Fortune 500, and manages workflows for roughly five million agents across more than 100 countries.
The products you know and trust are not going anywhere—they are getting stronger. There will be no forced migration or disruptive platform consolidation, and no products are being targeted for end of life. Our goal is to deliver more value to every customer, faster.
For Calabrio Customers
Calabrio customers already have direct access to Verint’s AI-powered bots—no migration, no new infrastructure required. Brands can quickly see tangible business outcomes through AI-powered bots including:
Unlimited scheduling flexibility integrated directly into Calabrio WFM with Verint TimeFlex bot.
Query your interaction data in plain language through your Calabrio Conversation Intelligence application using Verint Genie Bot.
Real-time in-call knowledge retrieval, coaching, and automated postcall wrap-up. with Verint Agent Copilot Bots.
Agentic AI that autonomously answers questions and resolves customer interactions across voice, digital, and messaging channels with Verint Intelligent Virtual Assistant.
Verint TimeFlex Bot
Unlimited scheduling flexibility integrated directly into Calabrio WFM with Verint TimeFlex bot.
Verint Genie Bot
Query your interaction data in plain language through your Calabrio Conversation Intelligence application using Verint Genie Bot.
Verint Agent Copilot Bots
Real-time in-call knowledge retrieval, coaching, and automated postcall wrap-up. with Verint Agent Copilot Bots.
Verint Intelligent Virtual Assistant
Agentic AI that autonomously answers questions and resolves customer interactions across voice, digital, and messaging channels with Verint Intelligent Virtual Assistant.
See It In Action
This is only the beginning. The combined Verint and Calabrio organization is committed to continuous innovation across the entire portfolio—delivering stronger outcomes for every customer. The best is yet to come.
